Computer Talks pricing guide in 2025

Understanding Computer Talks' pricing is essential if you're considering a business communication tool focused on calls and customer support.

While this platform offers interesting options, its proposal must be carefully analyzed against today’s business needs.

Nowadays, many organizations still use a single communication channel, like email or phone, which limits customer insight and complicates strategic decision-making.

The lack of integration between channels not only slows down work, it also forces teams to constantly switch applications, reducing efficiency and complicating conversation tracking.

In an environment where omnichannel capability has become key to boosting productivity, it is crucial to evaluate whether solutions like Computer Talks are truly up to today's challenges.

Below, we will explore what Computer Talks includes, its functionalities, advantages, limitations, and how it compares to other market options to help you make a better decision.

What is Computer Talks and what does its platform offer?

Computer Talks is a technology platform focused on providing solutions for contact centers and business communication, with a strong emphasis on the phone channel and multichannel support systems.

Its proposal combines voice services, chat, messaging, and automation to help businesses interact with customers more efficiently.

It is especially oriented toward organizations that handle a high volume of interactions and need centralized tools to manage them.

Its main functionalities include:

• Cloud-based voice platform and PBX, allowing calls to be made and received from multiple devices.
  
  
• Live chat and chatbots, useful for real-time or automated support.
  
  
• Integration with channels like WhatsApp, social media, and email, enabling more comprehensive customer service experiences.
  
  
• Real-time monitoring and management tools, with metrics on agent performance and service quality.
  
  

Although not all platform versions offer the same depth of integration or automation, Computer Talks aims to meet the basic requirements of support and sales teams, especially in call center environments.

Solutions for Contact Centers and Business Communication

Computer Talks adapts to different business sizes, from SMEs to large corporations. Its focus is on improving the quality of both external and internal communications, optimizing availability and interaction tracking.

The solutions are designed to integrate into structured support environments, such as contact centers, technical support areas, sales or customer service, offering productivity tools like recordings, call queues, call handling, and automatic agent assignment.

Voice, Chat, Bots and Multichannel Services

One of the platform’s core components is its VoIP telephony service, which allows high-quality, stable internet-based call management. This module is heavily used in support and sales settings, where call efficiency is key.

Additionally, the tool includes complementary digital channels, such as live chat, WhatsApp Business API, Facebook Messenger, and more.

This combination aims for a multichannel experience, although its level of omnichannelity (i.e., the ability to unify all information into a single workflow) may vary depending on the configuration contracted.

The system also allows chatbots to be activated, automating responses and reducing operational load, especially useful in web chat or instant messaging channels.

Integration with CRMs and Business Systems

Computer Talks offers compatibility with various CRM systems and enterprise management platforms. These integrations allow recorded interactions (such as calls or chats) to be automatically synchronized with the CRM, making customer tracking easier.

In many cases, these integrations are done via standard connectors or custom APIs, although they may require additional technical support.

Integration with platforms like Salesforce, Dynamics 365, or HubSpot is common, improving the agent experience and reducing administrative time.

How is Computer Talks' pricing structured?

The pricing model of Computer Talks is based on different variables that depend on the type of channel, usage volume, and additional services contracted. 

This structure aims to adapt to the operational needs of each company, from a small sales team to a large-scale contact center.

Active or Concurrent User Model

There are two common forms of licensing: by active user (who regularly uses the platform) or by concurrent user (who has access simultaneously).

This provides some flexibility for organizations with rotating shifts or where not all agents are connected at the same time.

Rates by Channel: Calls, Chat, WhatsApp, Social Media

Prices can vary significantly depending on the channel that is to be activated. For example:

• Phone calls: billed per minute, with different rates depending on the destination (national or international).
  
  
• Live chats or bots: usually included in base licenses, although session limits may apply.
  
  
• WhatsApp Business API: this increasingly demanded channel typically involves additional costs per session initiated, according to Meta’s policies.
  
  
• Social networks: included in some plans, but added as optional modules in others.
  
  

Costs Based on Usage Volume (Minutes, Sessions, Interactions)

Beyond licensing, it's important to consider usage-based costs. This applies to:

• Minutes consumed in calls
  
  
• Number of chat sessions opened
  
  
• Messages sent on WhatsApp or social media
  
  

Companies must accurately calculate these volumes to avoid unexpected overcharges, especially if handling large campaigns or peak demand seasons.

Additional Professional Services: Support, Training, Integration

In addition to usage and license costs, Computer Talks may charge additional fees for:

• System training and onboarding
  
  
• Custom integrations with CRMs or internal systems
  
  
• Advanced or dedicated technical support
  
  

These services are typically charged as a one-time initial package or through monthly fees, and their acquisition depends on the degree of customization required by the company.

In short, Computer Talks’ pricing is not limited to a flat fee, but combines several elements that should be analyzed in detail before making a decision.

4 Factors Influencing the Final Cost of Computer Talks

The cost of implementing Computer Talks varies based on several key factors that directly affect the operational structure and technological needs of each company. 

It’s not a one-size-fits-all rate, but a model that adapts to usage, required channels, and the level of customization.

1. Number of Agents and Team Size

One of the most impactful factors on price is the number of users or agents who will use the platform. The more active or concurrent agents, the higher the monthly cost.

Companies with rotating shifts may benefit from the concurrent user model, which is more flexible in such environments.

Additionally, team growth during specific campaigns can influence the type of licensing required.

2. Need for Automation or Artificial Intelligence

Automation features and bot usage are typically part of more advanced plans or involve additional costs. These tools help reduce operational load and offer constant service without relying solely on human agents.

The use of artificial intelligence (e.g., to route conversations, answer FAQs, or extract data) is also considered an add-on, which may raise the budget.

At this point, it is essential to analyze which tasks are to be automated and in which channels, since not all plans allow the same level of depth.

3. Integration with External Tools (e.g., Salesforce)

Another key factor is the integration with existing CRMs or enterprise platforms. For systems like Salesforce, Dynamics, or HubSpot, there may be extra charges for setup, testing, or maintenance of these integrations.

Although Computer Talks offers connectors and APIs, the required effort will depend on the complexity of the data flow and whether a basic or advanced integration is needed.

Also, many companies need to synchronize this platform with their BI tools, ticketing systems, or automation software, which can influence the final budget.

4. Level of Personalization in Support Flows

Computer Talks allows for custom flow design for different types of service: sales, tech support, retention, collections, etc. However, this personalization implies additional costs if technical intervention or specialized consulting is required.

Customization often includes anything from specific IVR or queue configurations to complex distribution rules or channel prioritization.

The more specific the process to be implemented, the higher the initial or monthly investment.

3 Common Plans and Most Frequent Configurations

To accommodate different needs, Computer Talks offers various plans that differ based on the enabled channels, level of automation, and type of operation.

1. Voice-Only Plan for Traditional Contact Centers

This plan is ideal for companies focused on telephone management, such as sales or support call centers. It includes basic features such as:

• Call reception, automatic call dialer
  
  
• Call recordings
  
  
• Smart routing
  
  
• Real-time monitoring
  
  

It is typically the most affordable, although limited to a single channel, which can be a barrier for companies looking to diversify their contact points.

2. Multichannel Plan with Digital Support and Bots

This plan enables support through multiple channels, such as:

• Web chat
  
  
• WhatsApp Business
  
  
• Social media
  
  
• Email
  
  

It includes automation tools like quick response bots, CRM integrations, and advanced customer tracking functionalities.

By offering a richer and more flexible experience, this plan has a higher cost, but also allows for significant improvements in operational efficiency and customer experience.

It is especially useful for businesses seeking an omnichannel solution, where all information flows consistently across channels, avoiding duplicated efforts.

This flexibility also supports strategies to improve sales prospecting by reaching customers through multiple coordinated channels.

3. Custom Enterprise Packages by Quotation

For large organizations or teams with specific needs, Computer Talks offers custom packages quoted based on the company's requirements.

These plans may include:

• Uncommon channels
  
  
• Complex integrations
  
  
• Custom business rules
  
  
• Virtual assistants
  
  
• Tailored dashboards
  
  
• Dedicated technical support
  
  

In these cases, the cost is defined after a prior analysis and varies greatly from company to company, depending on the level of scalability, automation, and support required.

This approach enables the creation of tailor-made solutions, though it implies a higher initial investment and longer implementation times compared to standard plans.

What’s included in Computer Talks’ pricing?

When hiring Computer Talks, it's important to understand what is actually included in each plan and which elements may involve additional costs. 

The platform offers various levels of service, and although some functionalities are provided by default, others must be acquired as add-ons.

Standard Features Per Activated Channel

The base prices of Computer Talks usually include essential features according to the activated channel. For example, if the voice module is contracted, the following capabilities are enabled:

• Call reception and dialing
  
  
• Automatic recordings
  
  
• Smart distribution via queues or IVR
  
  
• Real-time monitoring of agent performance
  
  

For digital channels, such as web chat or email, the included functionalities offer access to:

• Conversation panel
  
  
• Message history
  
  
• Interaction tagging
  
  
• Some basic automation options
  
  

Each activated channel provides its own toolset, but they do not necessarily work in a unified way unless the omnichannel layer is enabled.

Base Licenses and Access to Admin Panel

The licenses paid for allow users to access their respective interfaces: agents, supervisors, or administrators. The admin panel is usually included and offers:

• User and permission management
  
  
• Schedule and queue configuration
  
  
• Basic activity metrics
  
  

This access is crucial for operational control, although more advanced functions, such as in-depth analytics or custom reports, may require additional modules.

Basic Technical Support Included

Most plans include standard technical support, which covers basic issues or questions regarding platform usage.

This support is usually available during business hours, via email or chat. If the company requires after-hours support, phone assistance, or guaranteed response times, it will likely need to upgrade to a premium or dedicated support plan.

What May Not Be Included in the Base Price?

Although Computer Talks’ plans include useful functionalities from the start, there are important elements that typically generate additional costs. These extras can make a significant difference in personalization, scalability, and solution performance.

Custom Integrations with CRMs or ERPs

While the platform offers connectors for systems like Salesforce, Dynamics, or HubSpot, custom integrations usually require:

• Additional development
  
  
• Technical testing
  
  
• Ongoing maintenance
  
  

This is especially relevant when seeking a deep connection between Computer Talks and the management system, with real-time data synchronization, complex business rules, or bidirectional automation.

Channels Like WhatsApp or Instagram

Although the platform allows the activation of popular digital channels, such as WhatsApp Business or Instagram Direct, these are not always included in basic plans.

In the case of WhatsApp, conversation-based charges apply, defined by Meta, meaning additional billing per session started or responses sent beyond the 24-hour window.

These channels also require technical configuration and specific validations, which may add to initial setup costs.

Artificial Intelligence or Predictive Analytics Modules

The most advanced functionalities in terms of:

• Automation
  
  
• Predictive analytics
  
  
• Virtual assistants
  
  

are not available in all plans.

If a company wants to implement chatbots, smart auto-responses, or customer behavior prediction engines, it must acquire extra modules, usually with:

• Separate pricing
  
  
• More complex initial configuration
  
  

This type of technology is useful for scaling operations, but it’s important to evaluate whether it fits the budget and business goals.

Onboarding and Advanced Training for Teams

The process of implementation, training, and getting started is not always included in the base price.

While a basic guide or initial assistance is often provided, customized training sessions, admin workshops, or tool adaptation to internal processes may require additional contracting.

This is especially true for companies with complex support flows or those needing to prepare multiple teams simultaneously.

Is Computer Talks Expensive or Competitive?

Determining whether Computer Talks is expensive or competitive depends largely on:

• The type of use
  
  
• The team size
  
  
• The channels activated
  
  

While its offer may seem affordable at first, scaling or customizing can significantly increase the budget.

Comparison with Traditional Voice Platforms

Compared to classic telephony solutions or physical PBXs, Computer Talks offers:

• Greater flexibility
  
  
• Fewer technical entry barriers
  
  

It doesn’t require specific hardware, which reduces initial infrastructure costs.

Moreover, being a cloud-based solution, it allows:

• Remote agent operations
  
  
• Rapid scalability
  
  

In this sense, it may be more cost-effective and adaptable than traditional options.

However, when compared to other cloud-based voice providers, its price may fall in the middle or even higher, depending on the additional modules contracted.

Impact of Pricing When Scaling to Multichannel

One of the key aspects is the impact of transitioning from a single channel to a multichannel environment.

Activating channels like:

• WhatsApp
  
  
• Instagram
  
  
• Bots
  
  

usually involves additional costs that are not included in the base rate.

Maintaining a truly omnichannel experience, where interactions are connected and managed cohesively, requires:

• Extra modules
  
  
• Advanced configurations
  
  

This scaling process can increase the solution’s cost if not properly planned, especially for companies looking to provide integrated support across various digital channels.

Real Value in Companies with Complex Processes

Computer Talks provides value in organizations with structured support processes, such as:

• B2B sales
  
  
• Technical support
  
  
• Specialized contact centers
  
  

Its features like:

• Routing
  
  
• Monitoring
  
  
• Call recording
  
  

can optimize operational management and enhance customer experience.

However, this value depends on how well these tools are integrated with the company’s existing systems.

When a highly customized or integrated solution is needed, the cost may increase, but in return, the business gains more control and efficiency.

The return on investment will be more evident in companies that already handle high volumes of interaction and need complete traceability.

Possible Hidden or Additional Costs to Consider

Although the platform appears transparent in its pricing model, there are additional costs that may arise once it is used intensively or in advanced ways.

Among the most common are:

Per-Minute or Per-Message Processing Fees

Calls are usually charged per minute, and in the case of channels like WhatsApp, message-based fees or initiated sessions apply, depending on:

• Interaction type
  
  
• Destination country
  
  

This can have a major impact on companies with:

• Active teams
  
  
• Mass communication campaigns
  
  

where volume is high and recurring.

Storage for Recordings or History

The storage of:

• Call recordings
  
  
• Messages
  
  
• Support histories
  
  

may also have default limits.

Once a certain threshold is exceeded, extra costs may apply for:

• Additional storage
  
  
• Extended access to history
  
  

This is relevant for sectors that require documentary traceability or regulatory compliance (e.g., insurance, financial services, or to meet strict data protection requirements, including GDPR compliance.).

SLA for Advanced Support or Priority in Incidents

The included support is usually basic. If the company needs:

• Fast response guarantees
  
  
• 24/7 support
  
  
• Priority attention
  
  

a plan with specific SLAs must be contracted.

These services usually have an additional monthly fee, and are more common in critical environments where downtime must be minimal.

Harmonix AI: a modern alternative with clear pricing and built-in omnichannel

In a market where many platforms offer fragmented solutions, Harmonix AI stands out with its complete and straightforward approach. 

It not only integrates the key communication channels, but also boosts team productivity with applied artificial intelligence from day one.

Native Integration with Salesforce and Other CRMs

One of the main advantages of Harmonix is that it installs directly over any CRM, such as:

• Salesforce
  
  
• Dynamics
  
  
• SAP
  
  
• Custom-developed systems
  
  

This means it does not replace your current system, but enhances it from within, without the need for costly integration projects.

Thanks to this architecture, all of Harmonix’s features, from communication management to data analysis, run inside the environment you already use, which:

• Facilitates adoption
  
  
• Eliminates the learning curve
  
  

WhatsApp, Calls, Email, and LinkedIn in a Single Platform

Traditionally, many companies have worked with isolated channels:

• WhatsApp on mobile phones
  
  
• Calls through PBXs
  
  
• Emails via Outlook
  
  
• Messages on LinkedIn
  
  

This fragmented model slows down work and scatters information.

Harmonix breaks with that model and offers a truly omnichannel platform, where all channels are:

• Centralized
  
  
• Accessible from a single place
  
  

No more switching apps to:

• Answer a call
  
  
• Check a WhatsApp message
  
  
• Send an email
  
  

Everything happens from the CRM, and each interaction is automatically logged.

AI That Automates Follow-Ups and Boosts Productivity

Beyond channel integration, Harmonix includes a layer of advanced artificial intelligence that:

• Analyzes conversations
  
  
• Identifies opportunities
  
  
• Suggests follow-up tasks
  
  

This allows users to work:

• Faster
  
  
• More efficiently
  
  
• With less manual effort
  
  

For example, the AI can:

• Generate personalized follow-up emails
  
  
• Automatically update the CRM
  
  
• Summarize the status of an account with a single click
  
  

This level of automation not only saves time, it also improves the quality of business decisions, as users operate with more data and context in every interaction.

Simple Per-User Pricing, No Hidden Costs

Unlike other platforms that apply charges per channel, per minute, or per interaction, Harmonix offers a clear and predictable pricing structure.

The plans are designed with per-user licenses, which makes it easy to:

• Estimate monthly costs
  
  
• Avoid surprises as usage volume increases or new channels are added
  
  

In addition, all channels are included from the beginning:

• Calls
  
  
• Emails
  
  
• WhatsApp
  
  
• LinkedIn
  
  

and more, with no extra modules or hidden charges.

This makes Harmonix not just a modern option functionally, but also a cost-effective long-term investment, especially for sales and customer support teams seeking real performance without overcharges.

Frequently Asked Questions (FAQs)

What are the approximate prices for Computer Talks in 2025?

Prices for Computer Talks in 2025 may vary depending on:

• License type
  
  
• Number of users
  
  
• Activated channels
  
  

In general, the cost per user usually ranges between €30 and €80 monthly, though this can increase if:

• Advanced functionalities are added
  
  
• Custom integrations are implemented
  
  

Also, it’s important to consider variable usage costs, such as:

• Call minutes
  
  
• WhatsApp sessions
  
  

which are added to the base fee.

Is WhatsApp included in Computer Talks' price or is it a separate module?

The WhatsApp Business API channel is usually not included in standard Computer Talks plans.

To enable it, a separate module is typically required, along with:

• Pay-per-use charges defined by Meta, which bills for each conversation initiated inside or outside the 24-hour window
  
  

This means there are costs for both enabling the channel and for each interaction managed.

Does Computer Talks charge for each activated channel?

Yes. Each channel you wish to activate, such as:

• Phone calls
  
  
• Chat
  
  
• Email
  
  
• Social media
  
  
• Instant messaging
  
  

May have its own setup and maintenance cost.

While some features are included in base plans, fully multichannel environments with:

• Advanced automation
  
  
• Deep integrations
  
  

usually require additional modules that increase the total price.

Are there additional costs for support, training, or integration?

Yes. The included support in standard plans is generally basic.

If you want:

• Priority support
  
  
• After-hours service
  
  
• Dedicated assistance
  
  

a premium plan with an extra fee is required.

There may also be costs for:

• Initial team training
  
  
• Complex flow configuration
  
  
• Integration with tools like Salesforce
  
  

These are important to consider when planning the investment.

Are there alternatives with simpler pricing for commercial teams?

Yes. Solutions like Harmonix AI offer a clearer pricing structure, based on per-user licenses with all channels included from the start.

Moreover, Harmonix installs over any existing CRM, without replacing it or requiring complex integration projects, making it easier to adopt in commercial teams and customer service environments.

This alternative allows companies to manage:

• Calls
  
  
• Emails
  
  
• WhatsApp
  
  
• LinkedIn
  
  

and more, all from a single interface, with omnichannel built-in and no hidden fees.