The 10 best alternatives to Ringover to integrate with Salesforce

These are the best alternatives to Ringover to integrate with Salesforce in 2025:

1. Harmonix AI
2. Aircall
3. Twilio Flex
4. JustCall
5. CloudTalk
6. Dialpad
7. CloudCall
8. MessageBird
9. RingCentral
10. Natterbox

In recent years, many companies using Salesforce as their CRM have started looking for alternatives to Ringover that allow for a more fluid, complete integration with greater added value.

This is not only due to technical needs, but also a shift in the way of working, where efficiency and automation are no longer optional.

The traditional model, based on using a single communication channel such as email or phone calls, is becoming obsolete. Today, solutions are needed that integrate multiple channels in a single workspace: WhatsApp, email, calls, LinkedIn and more.

This omnichannel integration not only saves time, but also enables strategic decisions based on real, contextual data, automatically gathered from all customer touchpoints.

In addition, many of the newer platforms offer advanced automation and analytics features, resulting in more productive teams, faster processes and a much more agile user experience.

In this article, we’ll show you which tools can replace Ringover, how they integrate with Salesforce and what their main advantages are for your sales team.

The 10 Best Alternatives to Ringover to Use with Salesforce

1. Harmonix AI: Omnichannel Integration and Automated Tracking

Harmonix AI stands out as one of the most complete and effective solutions for companies that want to make the most of Salesforce without switching systems.

Unlike other tools, Harmonix installs on top of your existing CRM, without replacing it. This means you can keep your infrastructure as it is, while adding layers of AI, automation and omnichannel capabilities.

One of its main differentiators is the ability to centralize all communication channels in one place:
calls, emails, WhatsApp, LinkedIn and more. Everything is automatically logged inside the CRM, making tracking easier and reducing administrative workload.

Harmonix also uses AI to provide advanced automation and contextual analysis features. This makes users faster, more efficient and more productive in their daily work.

What you can do with Harmonix AI:

• Connect all channels in a single workspace
• Automate logging of calls, emails and messages
• Generate automatic summaries of interactions and accounts
• Receive smart suggestions for tasks and follow-up emails
• Access a unified inbox with task prioritization
• Improve decision-making with richer databases

In contexts where teams still work with separate tools, Harmonix offers a fluid, unified experience that multiplies the operational capacity of sales, support and customer service teams.

And the best part is that installation does not require long technical processes: it's quick, practical and compatible with any CRM, including Salesforce, Dynamics and SAP.

For all these reasons, Harmonix AI is one of the best options if you're looking to integrate channels intelligently, without complications, and with visible results from day one.

2. Aircall: Cloud Telephony with Native Salesforce Integration

Aircall is one of the most popular alternatives to Ringover, especially for teams seeking a simple, effective, 100% cloud-based call solution.

It offers native integration with Salesforce, allowing automatic call logging, access to conversation history and task creation directly from the CRM.

It also includes features such as:

• Customizable call queues
• Automatic distribution based on availability
• Call recordings and notes
• Real-time metrics dashboard

Although its main focus is telephony, its intuitive design makes it a very accessible option for sales and support teams. However, it is still limited to a single channel, without advanced omnichannel capabilities.

3. Twilio Flex: Customizable Platform for Contact Centers

Twilio Flex is a highly configurable communication platform, ideal for companies that need to build a custom contact center with Salesforce integration.

Because it is API-based, it enables integration of multiple channels like calls, SMS, WhatsApp, email and live chat, but requires developers to fully unlock its potential.

Its main strengths include:

• Total flexibility in user experience
• Support for omnichannel communication
• Detailed and customizable reports
• Global scalability

It’s a powerful option for large teams or companies with internal technical resources, although the complexity of implementation may be a barrier for smaller businesses or those with immediate needs.

4. JustCall: Integrated Calls and Messages with Basic Automation

JustCall is a simple and functional tool to manage calls and messages within Salesforce without complications.

It offers direct CRM integration and allows contact assignment, call logging, note-taking and basic workflow configuration.

It includes features such as:

• Automatic call dialer
• Automated SMS
• Call recording and tagging
• Calendar integration

While it effectively meets telephony needs, its scope is more limited regarding other channels, so it may fall short if you're looking for a truly omnichannel solution.

5. CloudTalk: Smart Calling with Performance Analytics

CloudTalk is another alternative focused on call management for sales and support teams, with solid Salesforce integration.

Its value proposition focuses on enhancing agent performance through advanced analytics and a clean interface.

Its main features include:

• Intelligent call routing
• Automatic recordings
• Agent and campaign-level statistics
• Direct integration with Salesforce and other CRMs

CloudTalk is ideal for companies needing to optimize their call center without technical complications, although, like other options, its reach remains voice-centered, lacking native integration with channels like WhatsApp or LinkedIn.

6. Dialpad: Calls, Meetings and Messaging in One Platform

Dialpad is a unified communications solution powered by artificial intelligence, ideal for companies looking to manage calls, video calls and messages from a single platform.

Its integration with Salesforce enables automatic interaction logging and shows real-time contextual customer data during calls.

Key features include:

• Automatic call transcription
• Real-time voice recognition
• Integrated video calls
• History synced with Salesforce

Dialpad is a strong option for hybrid teams working across multiple devices, although its focus leans more toward voice than instant messaging channels like WhatsApp or social media.

7. CloudCall: Direct Salesforce Extension Focused on Calling

CloudCall is a solution specifically designed for Salesforce users, as it functions based on an extension that connects calls and SMS directly with the CRM.

It stands out as a very easy-to-install and configure option, offering features like:

• Click-to-call from Salesforce
• Automatic call recording
• Complete history within the contact profile
• Real-time monitoring dashboards

However, its functionality is limited to calls and SMS, so it doesn’t address modern or omnichannel communication needs.

8. MessageBird: Omnichannel-Centered Platform

MessageBird is one of the most powerful options if your priority is omnichannel communication, as it allows management of WhatsApp, SMS, email, live chat and more from a single environment.

It integrates with Salesforce through API or connectors, enabling centralized, contextual communication.

Main advantages:

• Multiple channel management from a single inbox
• Automated response flows
• Custom bots and smart templates
• Unified reports of all conversations

It requires some initial technical setup, but it’s ideal for companies looking to offer a consistent, professional multichannel experience.

9. RingCentral: Unified Communications with Enterprise Focus

RingCentral is a robust platform for voice calls, video conferencing and messaging, built for companies seeking a comprehensive and scalable system.

It integrates natively with Salesforce, allowing call syncing, interaction logging and automation of basic flows within the CRM.

Highlighted features:

• Call recordings and performance analytics
• One-click video conferencing
• Internal and external messaging
• Mobile app for remote work

It’s a good alternative for mid-sized and large companies needing an all-in-one solution, although its learning curve may be steeper.

10. Natterbox: 100% Native Solution for Salesforce

Natterbox is a telephony platform specifically designed to work inside Salesforce, without relying on external tools.

This enables a fully integrated experience, with automatic call logging, task creation and smart assignment based on customized rules.

Key highlights:

• Fully operates within Salesforce
• No-code configurable IVR
• Call routing based on business logic
• Real-time performance dashboards

It’s ideal for companies deeply embedded in Salesforce that want a solution that fully adapts to the CRM environment.

However, its focus is limited to calling, and it doesn’t cover channels like WhatsApp, email or social media.

What is Ringover and How Does It Integrate with Salesforce?

Ringover is a cloud voice solution designed for sales and customer service teams needing to manage calls from anywhere.

Its proposition is to offer a professional telephony system with features typical of a virtual call center.

Its main functionality is allowing in-browser or mobile app calling, with options such as call recording, queues, IVR and team-based distribution.

For Salesforce, Ringover offers basic integration, allowing automatic logging of outgoing/incoming calls and viewing some of the contact’s history within the CRM.

However, this integration is limited. It lacks advanced contextual analytics, task automation or smart suggestions, which prevents users from fully leveraging the data stored in Salesforce.

Additionally, it does not naturally support WhatsApp, email or LinkedIn, forcing users to work with multiple platforms in parallel, which affects both productivity and follow-up quality.

Why Look for Alternatives to Ringover for Salesforce

In environments where customer contact is no longer limited to phone calls, tools like Ringover may fall short.

Most teams need to work across multiple channels: from WhatsApp and email, to LinkedIn messages or internal chats.

This reality demands platforms that centralize all those touchpoints into a single interface, naturally integrated into Salesforce. That way, the team can have a complete view of the customer, without switching between apps.

Moreover, modern solutions go beyond activity logging. What’s expected today is for the system to automate repetitive tasks, propose intelligent follow-ups, and analyze conversations to extract relevant information, all from within the CRM context.

Another common limitation with Ringover is the lack of deep traceability: although calls are logged, you don’t get insights on what was discussed, what decisions were made, or what follow-up is needed.

This forces teams to rely on manual notes or memory, which is inefficient.

In short, if your company wants to make the most of Salesforce and provide a more agile, personalized customer experience, exploring other options with greater levels of integration, automation and omnichannel capabilities is the natural next step.

What Should a Good Alternative to Ringover for Salesforce Offer?

When looking for an alternative to Ringover, it’s crucial to think beyond calls. Today, a good solution must offer a unified, automated experience, adapted to new working methods used by sales and customer service teams.

The first thing it should offer is the automatic logging of all interactions: calls, messages, emails and even WhatsApp or social media chats. Without this centralized logging, follow-up becomes incomplete and unreliable.

Omnichannel capabilities within the CRM are no longer a luxury, but a necessity. Being able to view all customer activity in a single profile, without switching apps or losing context, saves time, prevents errors and improves decision-making.

Moreover, a good platform must include practical and useful artificial intelligence. This means having features that can:

• Automatically summarize calls
• Suggest follow-ups based on customer history
• Help prioritize tasks using real data

And all of this must happen within the Salesforce environment, to avoid duplicating tools and processes. True efficiency comes from real integration, not from adding more isolated platforms.

How to Choose the Best Ringover Alternative Based on Your Team

If You’re a Sales Team

Your top priority should be communication agility and the availability of multiple channels from a single place.

Tools offering true omnichannel experiences and integrated workflows will allow your team to respond faster, have more context and close more deals.

Also, look for solutions that:

• Automate follow-ups
• Remind key tasks
• Reduce manual work

This way, your team spends less time on admin, and more time selling.

For teams looking to improve sales prospecting, choosing tools that combine automation, smart follow-ups and multichannel access is key to generating better-qualified leads and closing more deals.

If You’re Technical Support

Your focus should be on traceability and the quality of recorded information.

You need a tool that:

• Automatically documents each interaction
• Provides access to the customer’s full history
• Can escalate conversations across channels without losing data

It’s also important to have monitoring options, metrics and reporting tools that help you improve processes and identify bottlenecks.

In addition, teams handling sensitive customer information should ensure that the platform complies with data protection standards to maintain security and trust.

If Your Tech Stack Is Complex

In these cases, it’s crucial to choose solutions with open integrations, powerful APIs and technical flexibility.

Not all tools work well in custom environments, so it’s vital that the chosen alternative can adapt to your existing systems without creating friction.

Also consider platforms that:

• Are scalable in the future
• Don’t force you to rebuild processes every time you switch tools in your stack

In short, a good alternative to Ringover shouldn’t just handle calls. It should help you manage the customer relationship more efficiently, completely and strategically, directly from Salesforce and without complications.

When operating in regions with strict data regulations, it’s also critical to choose solutions that are fully compliant with GDPR to avoid legal and financial risks.

Real-World Cases of Companies That Switched from Ringover to Other Options

Case A: Increased Closures After Using AI for Post-Call Follow-Up

A B2B tech company decided to replace Ringover with a platform offering smart automation, after noticing that post-call follow-ups were inconsistent.

By implementing a solution with AI that automatically generates tasks and contextual follow-up emails, the sales team began to act faster and more accurately.

In just two months, they achieved a 25% increase in deal closures, simply by no longer missing hot opportunities that used to fall through the cracks due to lack of follow-up.

Case B: Faster Support Thanks to Complete Omnichannel History

A customer service company with a high ticket volume switched from Ringover to a tool that offered true omnichannel capabilities and complete traceability.

Previously, the team had to check emails, chats and calls separately. With the new solution, every interaction was unified in the customer’s record, regardless of the channel used.

This allowed agents to gain full context in seconds, speeding up case resolution and notably improving customer satisfaction.

Case C: Cost Savings by Integrating WhatsApp and Email Without External Modules

An SMB in the service sector was looking to reduce operational costs without losing functionality. Ringover required them to add external tools for WhatsApp and email.

After migrating to a platform that already included direct integration with key channels like WhatsApp, email and SMS, they eliminated additional modules and consolidated everything into one environment.

The result?

A 30% savings on licenses, less friction in daily workflows, and more efficient CRM usage by the team.

Harmonix AI: A Sales-Centered Alternative, Not Just for Calls

Unlike many platforms focused only on calling, Harmonix AI is designed to enhance the entire sales process, from prospecting to closing.

It installs directly on any CRM, including Salesforce, making it easy to implement and not requiring changes to existing systems.

With Harmonix, you can integrate calls, WhatsApp, emails and LinkedIn into a single inbox, allowing every conversation to be automatically logged with context.

Its AI engine:

• Summarizes interactions
• Suggests follow-up tasks
• Detects sales opportunities

This helps users become more productive and faster in their daily work.

For companies still using a single channel (like email or phone), Harmonix represents a total transformation. With all information centralized, teams can:

• Make more informed decisions
• Act with greater speed

The most noticeable impact is the real productivity boost: fewer clicks, less manual searching, and more time to sell.

Because in sales, every second counts.

Frequently Asked Questions (FAQs)

Which Ringover Alternative Offers Full Integration with Salesforce?

There are several options that integrate with Salesforce more deeply than Ringover.

Some allow automatic logging of calls, messages and tasks, while others go further, offering automation, interaction analysis and follow-up task generation.

The key is to look for tools that don’t just connect to Salesforce, but work from within the CRM, thus avoiding constant platform switching and losing conversation context.

Can I Use WhatsApp, Calls and Email from Salesforce Without Ringover?

Yes, there are solutions that let you manage all those channels directly within Salesforce, without relying on external modules or complex integrations.

This enables real omnichannel functionality inside the CRM, where you can view and respond to WhatsApp messages, emails and calls all in one place.

Having all channels centralized not only improves the team’s experience, but also automatically logs all activity, keeping the customer history up to date without extra effort.

Is Harmonix AI Compatible with Salesforce in Real Time?

Yes. Harmonix AI installs directly on top of Salesforce, without replacing it, and offers real-time functionality.

This includes:

• Instant logging of calls, emails and messages
• Automatic generation of tasks, reminders and contextual suggestions

In addition, Harmonix allows you to integrate multiple communication channels, providing more data and more context to make strategic decisions.

Because it is fully synchronized with the CRM, the entire team accesses the same information, with no duplications or delays.

Are There More Complete Platforms Than Ringover for Sales?

Yes. If your focus is sales, there are tools designed not just to make calls, but to manage the entire sales cycle.

These platforms include features such as:

• Automatic cadences
• Smart follow-ups
• Automation of admin tasks
• Unified inboxes

Many of them also offer integration with additional channels such as WhatsApp, LinkedIn or email, which is essential for a multichannel contact strategy.

The result is a more agile, coordinated workflow, focused on closing more opportunities.

What Are the Advantages of Using AI in Salesforce-Connected Calls?

Adding artificial intelligence to your calls and communications integrated with Salesforce allows you to:

• Save time
• Reduce errors
• Improve follow-up quality

AI can:

• Generate automatic summaries
• Identify key topics
• Propose future tasks without manual intervention

This helps teams be faster and more productive, since they don’t have to review notes, write reports or remember the next step.

Also, by having more and better-organized data, decision-making becomes more informed and strategic.