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These are the best Aircall alternatives in 2025:
- Harmonix AI
- RingCentral MVP
- Dialpad
- Nextiva
- CloudTalk
- Talkdesk
- Five9
- Vonage Business
- Zoom Phone
- 8x8
- GoTo Connect
- Avaya Cloud Office
- Grasshopper
- JustCall
- Phone.com
Choosing the right telephony platform can make the difference between a productive sales team and one that constantly misses opportunities.
While Aircall is a popular solution, it's not always the most suitable option for all companies, especially when seeking advanced automation, deep CRM integration, or true omnichannel capabilities that go beyond phone calls.
At Harmonix AI, we've developed a solution that not only replaces Aircall's functionality but surpasses it by integrating artificial intelligence that centralizes all communication channels into a single platform.
Traditionally, companies use a single communication channel like email, calls, or WhatsApp in isolation, leading to loss of context and duplication of efforts. With Harmonix, you can integrate multiple channels in one place and have more data to make strategic decisions much more effectively.
But what's the best Aircall alternative according to your specific needs?
Below, we analyze the 15 best options on the market, their key features, advantages, and ideal use cases.
The 15 Best Aircall Alternatives
1. Harmonix AI
Harmonix AI isn't simply an Aircall alternative: it's a complete evolution of the business communication concept. Its design helps teams improve sales prospecting by unifying all interactions under one AI-driven ecosystem.
Unlike traditional cloud telephony solutions that focus exclusively on calls, Harmonix installs on top of any existing CRM without replacing it, turning it into an intelligent omnichannel communication platform.
The major advantage over Aircall is that Harmonix doesn't force you to change systems or adapt your current processes. It integrates directly with Salesforce, HubSpot, Zoho, Dynamics 365, or any custom CRM you're already using.
What makes Harmonix unique compared to Aircall?
- True omnichannel: While Aircall focuses on phone calls with some additional integrations, Harmonix unifies calls, emails, WhatsApp, LinkedIn, and video calls into a single inbox. Every interaction is automatically recorded and linked to the complete customer context.
- Native artificial intelligence: Harmonix automatically transcribes, summarizes, and categorizes every conversation. The AI suggests tasks, prioritizes leads, proposes contextual responses, and automates follow-ups without manual intervention. This makes users more productive and faster in their work.
- Frictionless installation: No complex migrations or extensive technical projects required. Harmonix is implemented in minutes on your current infrastructure.
- End-to-end automation: AI agents can execute complete tasks like scheduling meetings, sending documentation, qualifying leads, or performing onboarding, freeing the team from repetitive manual work.
- Total visibility: Everything is recorded from the first call to closing the deal. Supervisors have access to real-time dashboards with key performance metrics.
Who is Harmonix AI designed for?
Harmonix is ideal for B2B and B2C companies with consultative processes, high-ticket sales, or long customer relationships that require advanced contextualization.
Sectors like insurance, banking, real estate, higher education, legal services, travel agencies, and consulting firms find in Harmonix a solution that not only improves phone communication but completely transforms how they manage customer relationships.
2. RingCentral MVP
RingCentral MVP is a unified communications platform that combines voice, video, messaging, and team collaboration.
Unlike Aircall, which primarily focuses on calls for sales and support teams, RingCentral offers a more complete suite designed for the entire organization.
Its strength lies in scalability and enterprise collaboration features. It includes VoIP telephony with unlimited calls in many markets, HD video conferencing, Slack-like team messaging, and fax management (relevant in certain regulated sectors).
RingCentral integrates with over 300 business applications, including major CRMs, helpdesks, and productivity tools. This allows centralizing communication without leaving the usual work environment.
The platform is especially suitable for medium and large enterprises looking to consolidate multiple communication tools into a single solution, with omnichannel capabilities that go beyond phone calls.
3. Dialpad
Dialpad stands out for its focus on applied artificial intelligence in business communications.
The platform includes real-time call transcription, sentiment analysis, contextual suggestions for agents, and automatic post-call summaries. These AI features help users be more productive and faster in their work.
Compared to Aircall, Dialpad offers more advanced conversational analysis and automation capabilities. Its AI doesn't just record calls but extracts actionable insights that can improve team training and commercial strategy.
Dialpad integrates natively with Google Workspace, Microsoft 365, Salesforce, HubSpot, and Zendesk, among others. The mobile app is especially robust, allowing remote or hybrid teams to maintain productivity from any location.
It's an excellent option for companies that value mobility and seek to leverage AI to optimize their sales and customer service processes, integrating multiple communication channels beyond the phone.
4. Nextiva
Nextiva combines unified communications with specific contact center functionality, offering a solid Aircall alternative for companies needing both telephony and more advanced customer management capabilities.
The platform includes VoIP, business messaging, video conferencing, and a native CRM. This last feature differentiates it from Aircall, which requires integrations with external CRMs. With Nextiva, you can manage contacts, opportunities, and support cases within the same tool.
Nextiva offers advanced features like multilevel IVR, intelligent routing, call recording, AI-powered voice analytics, and automated satisfaction surveys. The supervisory panel allows managers to monitor real-time metrics and adjust strategies on the fly.
Omnichannel is a strong point: besides calls, you can manage SMS, email, web chat, and social media from a single interface. This provides more data to make strategic decisions much more effectively.
It's ideal for organizations looking to consolidate communication and CRM into one platform, reducing dependency on multiple vendors.
5. CloudTalk
CloudTalk is a cloud telephony solution designed specifically for sales and support teams handling large call volumes.
Its interface is intuitive and optimized for daily productivity. It includes features like smart dialer, power dialer, and automatic call dialer options such as click-to-call from the browser and automatic call distribution according to custom rules.
CloudTalk integrates seamlessly with over 35 CRMs and helpdesks, including Salesforce, HubSpot, Pipedrive, Zendesk, and Freshdesk. Every call is automatically registered in the corresponding system, eliminating manual administrative tasks.
The platform offers international numbers in over 140 countries, facilitating local presence for companies with global operations. Call recordings, transcriptions, sentiment analysis, and real-time reports help optimize team performance.
Compared to Aircall, CloudTalk is usually more affordable while maintaining a robust set of functionalities. It's especially recommended for SMBs and startups looking to professionalize their phone communication without compromising the omnichannel capabilities that more advanced solutions offer.
6. Talkdesk
Talkdesk is a cloud contact center platform with advanced enterprise capabilities.
Unlike Aircall, which primarily targets small to medium-sized sales and support teams, Talkdesk is designed for large-scale contact center operations with complex requirements.
The platform combines omnichannel telephony (voice, email, chat, SMS, social media) with artificial intelligence that automates routing, detects emotions in conversations, and generates predictive insights about customer behavior.
Talkdesk includes features like conversational IVR with natural language processing, self-service bots, workforce management, advanced quality analysis, and robust regulatory compliance. These capabilities make it suitable for regulated sectors like banking, insurance, or healthcare.
Integration with enterprise systems (CRM, ERP, databases) is deep, allowing agents to access all relevant customer information without changing applications. This omnichannel ensures every interaction is contextualized, improving both operational efficiency and customer experience.
It's the ideal option for medium and large companies requiring complete contact center capabilities and not just a basic telephony solution.
7. Five9
Five9 is a cloud contact center platform recognized for its focus on intelligent automation and enterprise omnichannel capabilities.
The solution goes far beyond what Aircall offers, incorporating advanced features like predictive dialers, AI-powered conversational bots, workforce optimization, and speech analytics that extract actionable insights from every conversation.
Five9 stands out for its deep integration capability with complex enterprise ecosystems, especially with Salesforce, ServiceNow, Zendesk, and Oracle. This allows agents to have complete customer context in real-time, regardless of the communication channel used.
The platform manages calls, email, chat, SMS, WhatsApp, and social media from a single unified interface. This omnichannel is essential for companies seeking to offer consistent experiences across all touchpoints, having more data to make strategic decisions effectively.
Five9 includes advanced regulatory compliance functionalities, making it ideal for regulated sectors like financial services, healthcare, or utilities. It also offers robust reporting and analytics capabilities that allow supervisors to identify patterns, optimize processes, and improve key KPIs.
It's the right alternative for large companies with complex contact centers requiring intelligent automation and omnichannel management at scale.
8. Vonage Business
Vonage Business offers a unified communications platform that combines VoIP telephony, video conferencing, team messaging, and contact center capabilities.
Compared to Aircall, Vonage provides a more comprehensive solution for the entire organization, not just sales or support teams. Its strength lies in flexibility and the ability to customize the experience according to each department's specific needs.
The platform includes virtual numbers in over 60 countries, customizable IVR, call recording, real-time analytics, and advanced routing. Integrations with CRMs and productivity tools allow centralizing information and reducing switching between applications.
Vonage also offers robust APIs for developers needing to create custom communication experiences or integrate voice, SMS, or video functionality into proprietary applications. This technical flexibility is ideal for companies with specific needs that standard solutions don't cover.
Vonage's omnichannel allows managing calls, messages, video, and collaboration from the same platform, making teams more productive by having all communication centralized.
It's a good alternative for medium-sized companies looking to consolidate their communications stack and need both contact center functionality and general business collaboration.
9. Zoom Phone
Zoom Phone is the business telephony solution from the well-known video conferencing provider.
Its main advantage over Aircall is native integration with the complete Zoom ecosystem, including Zoom Meetings, Zoom Team Chat, and Zoom Rooms. This makes it a logical choice for organizations already using Zoom as their primary communication and collaboration platform.
Zoom Phone offers unlimited calls in many markets, local numbers in over 45 countries, IVR, call recording, automatic transcriptions, and basic metrics analysis. The interface is intuitive and familiar to users who already know Zoom.
Integrations with CRMs like Salesforce, HubSpot, and Microsoft Dynamics allow automatically recording calls and accessing customer context during conversations. While not as sales-specialized as Aircall, it covers the basic needs of most commercial teams.
The mobile application is especially solid, allowing remote teams to maintain the same user experience as on desktop. This flexibility makes users more productive and faster in their work, regardless of their location.
Zoom Phone is ideal for companies looking to simplify their technology stack by unifying video conferencing, telephony, and messaging with a single provider, with basic omnichannel capabilities sufficient for most use cases.
10. 8x8
8x8 is a unified communications and contact center platform that combines voice, video, chat, and SMS in an integrated solution.
Unlike Aircall, which primarily focuses on telephony for sales and support, 8x8 offers broader capabilities including business collaboration, HD video conferencing, and advanced omnichannel contact center functions.
The platform stands out for its real-time analytics and customizable reports that provide complete visibility into team performance and customer experience. Supervisors can monitor live calls, whisper to agents, or intervene when necessary.
8x8 integrates with over 50 business applications, including major CRMs and helpdesks. This connectivity ensures all relevant information is available when agents need it most, without changing applications. Omnichannel facilitates managing calls, messages, chat, and email from a single interface.
The platform includes robust regulatory compliance functions, making it suitable for regulated sectors. It also offers international numbers in over 120 countries, facilitating global expansion.
8x8 is a solid alternative for medium and large enterprises needing both unified communications and omnichannel contact center capabilities, with more data available to make strategic decisions effectively.
11. GoTo Connect
GoTo Connect (formerly Jive) is a unified communications platform that merges business telephony with video conferencing and messaging.
Compared to Aircall, GoTo Connect offers a more complete solution for the entire organization. Besides call center functionalities, it includes unlimited video conferencing, team messaging, and document collaboration.
The platform offers local numbers in over 50 countries, multilevel IVR, call recording, transcriptions, quality analysis, and detailed reports. Integrations with popular CRMs allow automatically recording every interaction and accessing complete customer context.
GoTo Connect stands out for its ease of use and rapid implementation process. It doesn't require special hardware or complex configurations, significantly reducing deployment times compared to traditional phone systems.
GoTo's technical support is recognized in the industry for its quality and availability. This is especially valuable for companies without robust IT departments.
GoTo Connect's omnichannel, while not as advanced as specialized solutions, covers most organizations' basic needs, allowing management of calls, messages, and video conferencing from the same platform.
It's a good option for SMBs looking to professionalize their communications without excessive technical complications.
12. Avaya Cloud Office
Avaya Cloud Office is a unified communications platform developed in partnership with RingCentral, combining Avaya's experience in business communications with RingCentral's cloud technology.
Unlike Aircall, which focuses on sales and support teams, Avaya Cloud Office is designed for the entire organization, offering telephony, video conferencing, messaging, and team collaboration.
The platform includes unlimited calls in many markets, international local numbers, IVR, call recording, real-time analytics, and over 200 integrations with common business applications. The interface is similar to RingCentral but with Avaya brand backing and support.
Avaya Cloud Office is especially attractive for organizations currently using Avaya on-premise systems seeking to migrate to the cloud while maintaining operational continuity and manufacturer support.
Omnichannel capabilities allow centralizing calls, messages, video, and collaboration, facilitating teams to be more productive by reducing switching between applications. The platform also offers advanced contact center functionalities for companies needing more than basic telephony.
It's a solid alternative for medium and large enterprises, especially those with existing Avaya infrastructure looking to modernize their communications.
13. Grasshopper
Grasshopper is a virtual telephony solution focused on small businesses, entrepreneurs, and independent professionals.
Unlike Aircall, which is designed for sales teams and contact centers, Grasshopper offers a simpler experience aimed at providing a professional image without the complexity of complete enterprise systems.
The platform allows obtaining business phone numbers (local, toll-free, or vanity), extensions for different team members, custom voicemail, voicemail transcription, and call forwarding to mobile phones.
Grasshopper stands out for its immediate setup and robust mobile application. It doesn't require special hardware: it works completely from smartphones, allowing entrepreneurs to keep their personal number private while projecting a corporate image.
While integration capabilities are limited compared to Aircall, Grasshopper perfectly covers the needs of freelancers, small startups, and companies with small teams that don't require advanced contact center functionalities or complex omnichannel.
It's the most economical and simple option for those looking to professionalize their phone communication without significant investments or technical complexity.
14. JustCall
JustCall is a cloud telephony platform designed specifically for sales and support teams needing basic omnichannel communication.
The solution allows managing calls and SMS from a unified interface, with native integration in major CRMs like Salesforce, HubSpot, Pipedrive, and Zoho. This facilitates automatic recording of every interaction and immediate access to customer context.
JustCall includes features like automatic dialers (power dialer, predictive dialer), call recording, transcriptions, basic IVR, automatic call distribution, and real-time analytics. It also offers international numbers in over 70 countries.
Compared to Aircall, JustCall is usually more affordable while maintaining a solid set of essential functionalities. Its interface is intuitive and the implementation process is fast, allowing teams to be productive from day one.
The platform also offers bulk and automated SMS capabilities, making it especially useful for sales teams using text messaging as an additional communication channel to calls.
JustCall is ideal for startups and SMBs looking for an Aircall alternative with good value for money and especially valuing omnichannel communication capabilities (calls + SMS) integrated into the CRM.
15. Phone.com
Phone.com is a business VoIP solution offering basic telephony with competitive pricing and no long-term commitments.
Unlike Aircall, which is optimized for sales and support teams with specific needs, Phone.com offers a more generic solution suitable for any business type needing a professional phone system.
The platform includes local and toll-free numbers, unlimited extensions, basic IVR, call recording, voicemail, call forwarding, and mobile applications. Integrations are limited compared to more specialized alternatives, but it covers the basic functionalities most small businesses need.
Phone.com stands out for its plan flexibility and transparent pricing model without hidden costs. It allows easy scaling by adding or removing lines according to changing business needs.
While it doesn't offer the advanced omnichannel or deep CRM integrations that characterize solutions like Harmonix or Aircall, Phone.com works perfectly for small businesses prioritizing simplicity, low cost, and basic reliability in their phone system.
It's the most economical alternative for local businesses, small offices, and companies not requiring advanced contact center functionalities or complex automation.
How to Choose the Best Aircall Alternative for Your Company
Selecting the right telephony platform depends on several key factors that should be carefully evaluated according to your organization's specific needs.
Evaluate your omnichannel needs
The first step is determining which communication channels your team actually uses to interact with customers.
If your operation is based exclusively on phone calls, solutions like Grasshopper, Phone.com, or CloudTalk may be sufficient. However, if you need to manage multiple communication channels (calls, email, WhatsApp, SMS, web chat), you should consider platforms with true omnichannel like Harmonix AI, Talkdesk, or Five9.
Remember that traditionally companies use a single communication channel in isolation, generating information and context loss. With advanced omnichannel solutions, you can integrate multiple channels in one place and have more data to make strategic decisions much more effectively.
Consider your team size and scalability
Your team's current size and growth projections should influence your decision.
Small businesses and startups (fewer than 10 users) can benefit from solutions like JustCall, CloudTalk, or Grasshopper, offering good value without unnecessary complexities.
Medium-sized companies (10-100 users) seeking balance between functionality and cost should consider Dialpad, Nextiva, GoTo Connect, or Harmonix AI, offering enterprise capabilities without requiring complex migrations.
Large enterprises (over 100 users) with complex contact center operations need robust platforms like Talkdesk, Five9, 8x8, or Harmonix AI, which installs on your existing CRM scaling according to your needs.
Analyze integrations with your technology stack
Integration capability with your existing tools is absolutely critical to avoid information loss and duplicate work.
Identify which CRM, helpdesk, marketing tools, and enterprise systems you currently use. Verify that the Aircall alternative you're considering offers native integrations or robust APIs to connect these systems.
Harmonix AI excels in this aspect because it installs on any CRM without replacing it, functioning as an intelligent layer that centralizes all communications within your current system (Salesforce, HubSpot, Zoho, Dynamics 365, custom CRMs).
This eliminates the need for costly migrations or complex adaptations, allowing your team to be more productive from day one without changing their established work processes.
Evaluate artificial intelligence capabilities
AI applied to communications can radically transform your team's productivity. To better understand how artificial intelligence is shaping modern CRM and communication platforms, it’s worth exploring how its integration enhances automation and insight generation.
Look for platforms offering:
- Automatic call transcription for review and later analysis
- Automatic conversation summaries saving administrative time
- Sentiment analysis to detect dissatisfied or at-risk customers
- Real-time contextual suggestions to help agents during conversations
- Task automation based on interaction content
- Intelligent lead prioritization according to context and behavior
Harmonix AI, Dialpad, and Talkdesk are leaders in this aspect, offering AI capabilities that make users more productive and faster in their work, significantly reducing time spent on administrative tasks and improving interaction quality.
Consider regulatory compliance and security
If you operate in regulated sectors like banking, insurance, healthcare, or financial services, you need a platform complying with specific regulations.
Verify the solution offers:
- Security certifications (ISO 27001, SOC 2)
- GDPR compliance if operating in Europe
- and strong data protection measures aligned with international privacy standards
- HIPAA compliance if handling health information
- Call recording and retention according to regulatory requirements
- Data encryption in transit and at rest
- Granular access control by roles
Platforms like Harmonix AI (with ISO 27001 certification and GDPR/AI Act compliance), Talkdesk, Five9, and 8x8 are specifically designed to meet strict regulatory requirements.
Compare pricing models
Total cost of ownership goes beyond monthly price per user.
Consider these factors:
- Base price per user and functionalities included in each plan
- Additional costs for international calls, recordings, storage
- Implementation fees and initial training
- Integration costs with existing systems
- Technical support included vs. additional payment
- Contractual commitments and flexibility to scale
Harmonix AI offers a unique advantage by installing on your existing CRM, eliminating migration costs and reducing implementation time to minutes instead of weeks or months.
Test before committing
Most platforms offer free trial periods you should leverage before making a final decision.
During the trial:
- Involve end users to get real usability feedback
- Test critical integrations with your existing systems
- Evaluate technical support by contacting with questions and simulated problems
- Measure productivity impact comparing metrics before and during trial
- Verify call quality under different network conditions
- Test omnichannel if relevant to your use case
Request a Harmonix AI demo to see how the platform centralizes all your communication channels and how artificial intelligence can transform your team's productivity.
Why Harmonix AI is the Best Aircall Alternative in 2025
While Aircall and other traditional solutions primarily focus on improving telephony, Harmonix AI adopts a radically different approach: transforming all business communications into actionable knowledge.
It installs on your CRM, doesn't replace it
Unlike Aircall, which requires integrations and constant synchronizations with your CRM, Harmonix installs directly on your existing system (Salesforce, HubSpot, Zoho, Dynamics 365, custom CRMs).
This means:
- No data migration or risk of information loss
- Your team doesn't change their processes or need to learn a new interface
- Implementation takes minutes, not weeks or months
- All communications are automatically recorded in your CRM
- Customer context is always available without changing applications
This unique architecture makes Harmonix more practical and easier to install than any other Aircall alternative on the market.
True omnichannel, not just improved telephony
Traditionally, companies use a single communication channel like calls, email, or WhatsApp in isolation. This generates:
- Context loss when the customer changes channels
- Fragmented information across multiple systems
- Inconsistent responses depending on who answers
- Impossibility of seeing the complete customer journey
With Harmonix, you can integrate multiple channels in one place:
- Phone calls with automatic transcription and analysis
- Emails classified and prioritized by AI
- WhatsApp Business for agile and close attention
- LinkedIn for prospecting and professional networking
- Video calls for demonstrations and complex consultations
- Documents and contracts managed in the same flow
All this information is centralized in your CRM, providing more data to make strategic decisions much more effectively.
Artificial intelligence that works for you
Harmonix's AI doesn't just transcribe calls like Aircall or other alternatives. It goes much further:
Intelligent automation:
- Automatically transcribes and summarizes every conversation
- Classifies and prioritizes leads according to context and behavior
- Suggests next steps based on complete history
- Schedules follow-ups without manual intervention
- Extracts key information from documents and emails
- Detects opportunities for upsell or cross-sell
Autonomous AI agents:
- Automatically qualify leads according to custom criteria
- Answer frequent questions freeing team time
- Schedule meetings automatically coordinating calendars
- Send relevant documentation according to context
- Perform onboarding of new customers automatically
All this makes users more productive and faster in their work, eliminating up to 8 hours weekly of administrative tasks per team member.
Measurable results from day one
Companies implementing Harmonix AI report significant improvements:
- Up to 32% more commercial activity per salesperson
- 8 hours weekly saved per user on administrative tasks
- 40% reduction in response time to customers
- 25% increase in conversion rate thanks to complete context
- 35% improvement in customer satisfaction through consistent attention
These results are achieved because Harmonix eliminates friction between systems, centralizes information, and intelligently automates repetitive tasks.
Enterprise security and compliance
Harmonix AI is designed to meet the highest security standards:
- ISO 27001 certification in information security management
- GDPR compliance for personal data protection
- EU AI Act compliance in artificial intelligence regulation
- End-to-end encryption of all communications
- Granular access control by roles and permissions
- Complete audits of all interactions and AI decisions
This makes Harmonix suitable for highly regulated sectors like banking, insurance, healthcare, and financial services.
Frequently Asked Questions About Aircall Alternatives
What is the best Aircall alternative?
The best alternative depends on your specific needs. Harmonix AI is the most complete option if you're looking for true omnichannel with artificial intelligence, as it installs on your existing CRM and centralizes all communication channels (calls, email, WhatsApp, LinkedIn, video calls) in one place.
For companies only needing improved basic telephony, CloudTalk or JustCall may be sufficient. If you require enterprise contact center capabilities, Talkdesk or Five9 are excellent options.
Why should I consider switching from Aircall?
You should consider switching from Aircall if:
- You need true omnichannel beyond phone calls
- You want advanced AI automation reducing administrative tasks
- You seek deeper integration with your CRM without constant synchronizations
- You require more robust enterprise contact center capabilities
- You want to reduce costs while maintaining or improving functionalities
- You need stricter regulatory compliance for regulated sectors
Harmonix AI solves all these limitations by installing directly on your CRM and offering omnichannel capabilities with native AI.
How does Harmonix AI pricing compare to Aircall?
Harmonix AI's pricing model differs from Aircall because it doesn't just replace telephony but transforms your entire business communication.
While cost per user may be similar or slightly higher, the return on investment is significantly greater because:
- You eliminate the need for multiple tools for different channels
- You reduce 8 hours weekly of administrative work per user
- You increase conversion up to 25% thanks to complete context
- There are no migration costs because it installs on your existing CRM
- Implementation takes minutes, not weeks or months
Request a personalized demo to get a specific ROI analysis for your case.
How difficult is it to migrate from Aircall to another platform?
Migration difficulty varies depending on which alternative you choose.
With Harmonix AI, migration is practically nonexistent because it installs on your current CRM without replacing it. You can keep your Aircall number and start using Harmonix in parallel, migrating gradually at your comfort.
With other alternatives like RingCentral, Dialpad, or Talkdesk, migration typically includes:
- Phone number portability (7-14 days)
- IVR and routing configuration (1-3 days)
- CRM integration and other tools (1-2 weeks)
- Team training (3-5 days)
- Testing period before complete launch
Most providers offer migration assistance to facilitate the process.
Do Aircall alternatives offer WhatsApp integration?
Not all Aircall alternatives offer native WhatsApp Business integration.
Harmonix AI is one of the few platforms that centralizes WhatsApp along with calls, emails, LinkedIn, and video calls in a single omnichannel interface. Every WhatsApp conversation is automatically recorded in your CRM with complete customer context.
Other platforms like Talkdesk and Five9 also offer WhatsApp integration, but generally require additional configurations or specific modules.
Most basic alternatives (Grasshopper, Phone.com, standard CloudTalk) focus exclusively on telephony and don't include WhatsApp, limiting your ability to offer modern omnichannel attention.
Can I use my current number if I switch from Aircall?
Yes, in most cases you can port your current number to a new platform.
The portability process generally takes between 7 and 14 business days and requires:
- Current account information (number, provider, authorization code)
- Legal documentation proving number ownership
- Coordination between your current provider and the new one
During the portability process, your phone service remains active without interruptions.
Harmonix AI and all major Aircall alternatives offer complete portability support for numbers, both local and international.
What Aircall alternative is best for remote teams?
For remote or hybrid teams, look for platforms with:
- Robust mobile applications (iOS and Android)
- Multiplatform desktop applications (Windows, Mac, Linux)
- Web access from any browser
- Call quality optimized for different network conditions
- Integrated team collaboration (chat, video conferencing)
Harmonix AI, Dialpad, Zoom Phone, and RingCentral are excellent options for distributed teams. All offer complete mobile experiences allowing agents to be as productive from home as from the office.
Harmonix especially stands out because it centralizes all channels in a mobile app, preventing remote teams from having to switch between multiple apps to manage calls, emails, WhatsApp, and other communications.
Do Aircall alternatives include analytics and reports?
Yes, practically all professional Aircall alternatives include analytics and reporting capabilities.
Typical functionalities include:
- Call metrics (duration, volume, abandonment, wait time)
- Agent performance (calls handled, conversion, satisfaction)
- Trend analysis over time
- Customizable dashboards in real-time
- Data export for additional analysis
Harmonix AI goes beyond offering AI-powered analytics that not only show what happened but:
- Detect patterns in conversations
- Identify opportunities for improvement automatically
- Predict customer behavior based on historical data
- Suggest specific actions to optimize results
- Analyze sentiment to detect at-risk customers
These advanced insights provide more data to make strategic decisions much more effectively than standard reports.
Do I need special hardware to use Aircall alternatives?
No, cloud telephony platforms don't require special hardware.
Everything works through:
- Software applications (mobile, desktop, web)
- Standard USB headsets or Bluetooth devices
- Stable internet connection (minimum 100 kbps per call)
Some companies choose to complement with:
- Desktop IP phones for users preferring physical devices
- Professional headsets with noise cancellation for better quality
- Network equipment (routers, switches) optimized for VoIP
Harmonix AI and all major alternatives work perfectly with standard equipment, without requiring additional investments in telephone infrastructure.
How do I get started with Harmonix AI?
Getting started with Harmonix AI is extremely simple:
- Request a personalized demo where you'll see how Harmonix centralizes all your communication channels
- Connect your existing CRM (Salesforce, HubSpot, Zoho, Dynamics 365, or proprietary CRM)
- Configure your channels (phone, email, WhatsApp, LinkedIn) in minutes
- Invite your team and start enjoying omnichannel with AI
No complex migrations, no changes to your current processes. Harmonix installs on your existing infrastructure, turning it into an intelligent communication platform.
Request your free demo today and discover how Harmonix can make your team more productive while you have more data to make better strategic decisions.
Ready to overcome Aircall's limitations? Discover how Harmonix AI can transform your business communication with true omnichannel and artificial intelligence. Request your free demo and start seeing results from day one.
Marc Gassó
22/12/25