The 10 best call center software for HubSpot

These are the 10 Best Call Center Software for HubSpot in 2025:

1. Harmonix
   
   
2. Aircall
   
   
3. JustCall
   
   
4. RingCentral
   
   
5. Dialpad
   
   
6. CloudTalk
   
   
7. Twilio Flex
   
   
8. Freshdesk Contact Center (formerly Freshcaller)
   
   
9. 3CX
   
   
10. Zoho Voice
    
    

Having call center software for HubSpot is no longer just about managing calls. Today, companies need solutions that centralize all communication channels, WhatsApp, email, video calls, and that integrate them directly into their CRM, without complications.

Many companies still use each channel separately, which results in isolated information, slow processes and poorly informed decisions.

Choosing an omnichannel solution allows you to unify conversations, access more data and act more quickly.

In addition, incorporating artificial intelligence into this workflow multiplies the benefits: fewer manual tasks, more automatic tracking and a complete real-time view of the customer.

Throughout the article we will see how a modern solution can transform your call center into a productivity engine, how to leverage omnichannel within HubSpot and what specific advantages AI integration provides.

The 10 best Call Center Software for HubSpot

Choosing the right call center software for HubSpot is not just about making and receiving calls.

What truly makes the difference today is the ability to integrate all communication channels in one place and offer smart tools that accelerate the work of sales and support teams.

Here are the best options available, starting with a solution that not only handles voice channels, but goes far beyond thanks to artificial intelligence.

1. Harmonix

Although Harmonix is not strictly a call center software for HubSpot, it integrates with this CRM (and any other) to create an omnichannel, intelligent and fully automated experience.

With Harmonix, you can answer calls, reply to emails, hold WhatsApp, video or LinkedIn conversations, all without leaving HubSpot.

The system automatically logs every interaction, updates CRM data and suggests next steps thanks to its generative AI engine.

Moreover, it does not replace your CRM, it installs on top of it, which avoids complex projects and accelerates adoption for any team.

Why is Harmonix different?

• Real omnichannel: voice, email, WhatsApp, chat, video... all centralized
• Immediate productivity: no more manual tasks, everything is automated
• Business intelligence: more data to make better strategic decisions
• Easy implementation: installs on top of HubSpot, no migrations or technical changes
• Better user experience: working with the CRM is faster, more intuitive and more efficient

With Harmonix, your call center is not just more functional, it becomes a productivity and analytics engine for the entire team.

2. Aircall

Aircall is one of the best-known tools when it comes to integrating calls with HubSpot.

It allows you to make and receive calls directly from the CRM, log all activity and access the customer history without leaving your workspace.

Although it focuses mainly on the voice channel, it also offers features such as text messaging and call queues, providing a certain level of omnichannel experience, although limited compared to more advanced solutions.

Its installation is simple and its interface very intuitive, making it ideal for sales teams who need speed and visibility into interactions.

3. JustCall

JustCall stands out for its practical approach and fast integration with HubSpot. From the contact's profile itself, you can make calls, record them, leave notes and log everything automatically.

It includes features like automatic call dialer, IVR, voicemail and SMS, offering basic multichannel management, especially useful in sales and support.

It's an excellent choice for small or medium teams looking to improve their organization without dealing with complex configurations.

4. RingCentral

RingCentral offers much more than calls: its approach is that of a unified communications platform, including voice, video, messaging and team collaboration. All of it can be directly integrated with HubSpot.

It's a robust option for medium and large companies that need to centralize multiple channels and maintain full traceability of customer interactions.

Although its learning curve can be a bit steeper, it makes up for it with its flexibility, scalability and advanced management capabilities.

5. Dialpad

Dialpad strongly embraces artificial intelligence. It not only allows you to make calls from HubSpot, but also transcribes conversations in real time and suggests responses or next steps during the call.

This feature is especially useful for teams looking for agility in decision-making and efficiency in opportunity follow-ups.

The solution also supports video calls, SMS and email, making it a platform with a solid omnichannel approach.

6. CloudTalk

CloudTalk is a solution designed for distributed or remote teams. Its integration with HubSpot is seamless and allows you to access all customer data during a call, without switching screens.

In addition to calls, CloudTalk allows you to send SMS and automate actions based on user behavior, facilitating a more personalized and effective experience.

Its interface is clear, and it offers customizable dashboards that help managers make more informed decisions based on data.

7. Twilio Flex

Twilio Flex is a fully customizable platform that allows you to build a contact center tailored to your needs, integrating calls, WhatsApp, SMS, chat, email and more, all within the same environment.

Although its implementation requires some technical development, in return it offers deep and real omnichannel capabilities, ideal for companies that need total flexibility in their workflows.

It connects with HubSpot through specific integrations, allowing you to unify customer data and automate key tasks in the sales and support process.

8. Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center is a solution very focused on support and customer service, but with functionalities also useful for sales.

Its integration with HubSpot allows you to access contact data and automatically log each call.

It includes features such as IVR, recording, smart queues and real-time metrics, making it a complete option for teams handling high call volumes.

It also supports other channels such as SMS or email, although in this case omnichannel capacity depends on combining it with other Freshworks ecosystem products.

9. 3CX

3CX is a communications platform known for its flexibility and control. Although it requires a bit more configuration, it allows managing calls, video calls, webchat and SMS messages from a single system.

With HubSpot, it can be integrated through APIs or custom connectors, allowing interactions to be logged and follow-ups automated from the CRM.

It's a good option for companies that already have their own telephone infrastructure or that are looking for a more technical and personalized solution.

10. Zoho Voice

Zoho Voice is designed primarily for Zoho ecosystem users, but it can also be integrated with HubSpot through third-party tools.

It offers basic cloud telephony functionalities, such as call recording, IVR and voicemail. It also allows SMS sending and includes some automation capabilities.

Although it doesn't stand out for advanced omnichannel features, it's an affordable and functional solution for teams looking for something simple and easy to manage, especially if they're already using other Zoho tools.

Why Integrate Call Center Software with HubSpot?

Connecting your call center software with HubSpot not only improves call management, it completely transforms your customer relationship.

This integration allows you to gather all relevant information in one place, resulting in better experience, increased productivity and more informed decisions.

When call data is linked to the CRM, agents can see the full customer history before picking up the phone.

This includes emails, previous interactions, support tickets and open opportunities, enabling more relevant conversations and more effective problem solving.

In addition, by automatically logging calls within the CRM, the need for manual data updates disappears.

This saves time, reduces errors and ensures every interaction is accurately documented, which is essential for any sales or support team, especially for maintaining strong data protection practices.

Benefits of Linking Call Data to Customer Profiles

One of the main benefits of this integration is having full visibility of the customer journey.

When a call is linked to the contact's profile in HubSpot, it can be analyzed alongside all previous actions: completed forms, sent emails, scheduled meetings, etc.

This connection enables smarter segmentation, personalized messaging and more accurate follow-up. It also allows any team member, even if they haven't dealt with that customer before, to continue the conversation without losing context.

It also helps improve sales prospecting.

Furthermore, sales teams can identify behavioral patterns based on calls made, call duration or recurring topics.

This provides a competitive advantage by enabling decisions based on real data, not assumptions.

Importance of Omnichannel Context and Productivity

Today, customers don’t communicate only by phone. They use email, WhatsApp, chats, social media and video calls naturally and interchangeably.

That's why it's essential that your system is omnichannel, capable of capturing and interpreting all these interactions.

A call center without omnichannel integration forces teams to constantly switch tabs, copy and paste information between systems and waste valuable time.

This directly impacts productivity and service quality.

Integrating calls with HubSpot within an omnichannel environment allows agents to work faster and with more focus.

Information arrives automatically, tasks are automated and many repetitive daily steps are eliminated.

For example, if a customer replies via WhatsApp after a call or schedules a video call from an email, everything is centralized.

This unified view prevents errors and makes it easy to follow the thread of every conversation effortlessly.

The combination of contextual data, real-time visibility and automation is what truly transforms a HubSpot-integrated call software from a simple voice tool into a key component of your business strategy.

If your team is still working in silos or depending on multiple disconnected tools, integrating your call center with HubSpot is an essential step to professionalize processes and improve both efficiency and customer experience.

6 Key Features to Look for in a HubSpot-Compatible Call Center Tool

Not all call tools are the same. If you use HubSpot as your main CRM, choosing software that integrates correctly is fundamental to get the most out of your sales or support processes.

Here are 6 essential features that any modern solution should include to truly boost your productivity and enhance the customer experience.

1. Native Integration with HubSpot or Official App

The first condition is a direct, native integration with HubSpot. This means you don't need intermediaries or custom development to connect both systems.

A good integration ensures that calls, recordings, notes and tasks appear automatically on the contact's timeline, with no manual actions required by the team.

It also enables real-time data synchronization and automates actions within HubSpot itself, such as creating tasks, sending emails or updating statuses.

2. Omnichannel Support (Calls, WhatsApp, Email, etc.)

Customers don’t communicate only by phone. A modern call center software must offer omnichannel support: calls, WhatsApp, emails, video calls, chat and social media.

Having all channels in one place avoids duplication, improves follow-up and ensures a coherent experience, no matter which medium the customer uses.

Also, having a global view of all interactions in HubSpot is crucial for making faster and more accurate decisions based on full context.

3. Call Recording and Transcription Synced with Contact Timeline

Being able to record every call and access it from the contact profile in HubSpot is a huge asset for sales, support and quality assurance.

But going one step further means adding automatic transcriptions.

These transcriptions let you quickly review what was said, search for keywords and extract information without having to listen to the full recording.

Moreover, when synced with the HubSpot timeline, they facilitate audits, follow-ups and customer behavior analysis.

4. AI-Powered Automation for Follow-Ups

Automation is no longer limited to scheduled emails. Today’s most advanced tools integrate artificial intelligence to generate tasks, suggest next steps or draft personalized emails based on the content of calls.

These features speed up response time and help ensure each interaction continues smoothly, without depending on the agent’s memory or initiative.

It also frees teams from repetitive tasks, allowing them to focus on higher-value actions like closing deals or solving complex issues.

5. Click-to-Call and Auto-Dialer Functions

The click-to-call feature lets you start a call with one click from any contact, deal or ticket inside HubSpot. This saves time and speeds up the team’s workflow.

The auto-dialer, on the other hand, is perfect for sequential calling tasks, such as prospecting campaigns or surveys. It launches multiple calls consecutively without manual dialing.

Both features are essential to maintain a high call volume and make the most of each workday.

6. Real-Time Metrics Inside HubSpot Dashboards

Being able to view real-time metrics directly from HubSpot dashboards is a strategic advantage. You no longer need to switch tools to know what's going on.

You can see calls made, duration, contact rate, active conversations, response level and much more, all in one place.

This enables quick decision-making, tracking of goals and spotting performance issues without wasting time searching across platforms.

Having these features not only improves team efficiency, it also turns the call software into a strategic tool within your HubSpot ecosystem.

Choosing wisely is key to frictionless growth.

4 Advantages of Using Call Center Software Compatible with HubSpot

Integrating call center software with HubSpot not only improves operational efficiency, it drives a completely new way of working with customers.

With the right tool, you can turn every call into a source of useful information, valuable context and concrete opportunities.

Here are four key advantages of choosing a solution that connects perfectly with your CRM.

1. More Productive Agents with Direct Access to Context

When agents have to manually search for information before each call, time and focus are lost.

With well-integrated software in HubSpot, the entire customer context appears on screen: history, pending tasks, sent emails and any relevant interaction.

This instant access reduces preparation time, avoids mistakes and enables more relevant conversations. The result is a more agile, proactive team focused on delivering value from the first second.

Additionally, with features like click-to-call, automatic summaries or real-time updates, administrative work practically disappears, freeing up time to sell or solve problems.

2. Complete Customer History Across All Communication Channels

Customers don’t always call. Sometimes they write on WhatsApp, reply to emails or start a chat on the website.

A call software with an omnichannel approach ensures that all these interactions are recorded and can be reviewed in one place.

This means the customer’s history is complete and coherent, regardless of which channel the communication came through.

Thus, teams can understand the customer’s situation instantly and continue the conversation without repeating questions or losing the thread.

This integrated view not only improves the customer experience, it also accelerates decision-making and makes it easier to detect patterns or hidden needs.

3. Improved Reports with AI to Make Better Decisions

When the call software is connected to HubSpot, it’s possible to generate much richer and more useful reports.

It’s no longer just about knowing how many calls were made, but about understanding what was said, what results were achieved and how each opportunity evolves.

Artificial intelligence allows the identification of key topics, frequent objections, competitor mentions or even suggesting next steps based on the content of conversations.

This enables sales and support teams to anticipate problems, personalize their messages and adjust strategies in real time, all based on real data.

4. Easy Adoption and Scalability for Teams

One of the main concerns when adopting new tools is the time it takes to implement them and get used to them.

But if the software is designed to integrate directly into HubSpot, the process is quick, intuitive and frictionless.

No complex training or advanced technical development is required. In many cases, agents can start using the tool within hours.

Also, being cloud-based and designed to integrate with the CRM, this type of software easily grows with your team.

You can scale the number of users, add new channels or automate processes without changing tools.

These advantages make choosing good call center software compatible with HubSpot not just a matter of convenience, but a strategic decision to improve efficiency, customer experience and team results.

4 Integration Challenges and How to Avoid Them

Integrating call center software with HubSpot can bring great benefits, but also poses challenges if not properly planned.

Some technical, adoption or daily use difficulties can hinder the positive impact of the tool.

Here are four common challenges in these types of integrations and how to avoid them from the start.

1. Lack of Synchronization Between Systems

One of the most common mistakes is choosing software that doesn’t sync in real time with HubSpot or that requires manual processes to share information.

This causes duplication, data loss and decision delays.

To avoid it, make sure the software has a native or certified integration with HubSpot. That way, all calls, recordings and notes are automatically logged in the contact’s timeline.

It’s also crucial to verify that synchronization includes both incoming data (calls, emails, messages) and outgoing actions (tasks, follow-ups, status updates).

2. Limitations in Omnichannel Capabilities

Many call tools only offer the voice channel, excluding other essential media like WhatsApp, email or chat.

This forces teams to jump between platforms, losing context and time.

An effective integration should allow a real omnichannel experience, where all channels are connected to a single customer profile. This ensures a complete and coherent view of every interaction.

Before choosing a tool, check that it supports the channels your customers actually use. There’s no point in optimizing just one part of the process.

3. Low Team Adoption

Even if the technology is well implemented, if users don’t adopt it, its value is lost.

Often, teams avoid using new tools because they perceive them as complicated or an added burden.

The key is that the solution be easy to use, accessible from HubSpot, and doesn’t require constant switching between environments.

Features like click-to-call, automatic data updates or smart reminders make a big difference.

Involve the team from the beginning, offer practical training and highlight how this integration will save them time and effort every day.

4. Lack of Scalability and Technical Support

Some solutions work well with few users or in simple environments but don’t scale properly as the team grows or new channels are added.

This can lead to bottlenecks or integrations breaking over time.

Make sure the provider offers active technical support, scalable plans and regular updates.

The tool should adapt to your growth, not the other way around.

Also evaluate if it’s possible to add functionalities like call recording, conversation analysis or AI without changing platforms. This will save you future migration projects.

Overcoming these challenges is not difficult if you plan ahead and choose a tool that is truly built to integrate with HubSpot.

The right technology doesn’t just adapt to your workflow, it improves and accelerates it.

Why Harmonix AI is a Smart Add-On for HubSpot Users

Harmonix AI is not another CRM, nor does it aim to replace HubSpot. Quite the opposite: it installs on top of your current system, enhancing it with artificial intelligence and functions that make it more powerful, faster and much easier to use.

For teams already working with HubSpot, Harmonix acts as a layer of intelligence and automation that integrates naturally. It does not require complex development or migrations.

In just a few hours, users can start working with an enhanced version of their usual CRM.

More Productivity, Fewer Repetitive Tasks

With Harmonix, HubSpot users no longer have to manually log calls, emails or WhatsApp messages. Everything is recorded automatically, including summaries and data updates in the CRM.

This not only saves time, it also allows agents to focus on what really matters: selling, delivering good service and making informed decisions.

Based on real data, users can gain up to 8 hours a week that were previously lost to administrative tasks.

Additionally, thanks to Harmonix’s AI, the system generates intelligent suggestions for next steps, follow-up emails, tasks or personalized content, all based on the conversation and the customer’s history.

From a Single Channel to a Real Omnichannel Experience

Many companies still work in silos: email on one side, phone on another and WhatsApp informally.

The result is lost information, inconsistent follow-ups and a degraded customer experience.

Harmonix changes all of that. The solution allows you to centralize all channels in HubSpot: calls, emails, WhatsApp, web chats, video calls and more.

Everything is organized around the customer’s profile, without the user having to switch applications.

This enables a complete and continuous view of the customer, regardless of the incoming channel.

And most importantly: each interaction is linked to the corresponding contact, enriching the data and adding context for every new action.

Intelligence for Better Strategic Decisions

Harmonix’s AI doesn’t just improve individual productivity. It also makes HubSpot a smarter platform at a strategic level.

By analyzing all conversations, Harmonix can detect market trends, competitor mentions, frequent objections or common errors in the sales pitch.

This information is crucial for adjusting campaigns, training teams and fine-tuning the value proposition.

Moreover, it helps improve the accuracy of sales forecasts, since it evaluates each opportunity not only by its pipeline stage but by the actual content of conversations and closing signals.

This results in a more realistic forecast, based on facts, not just perceptions, and aligned with regulations like GDPR.

Frictionless: Easy to Install, Easy to Use

One of Harmonix’s great strengths is that it does not require replacing anything. It installs directly on top of HubSpot (or any other CRM), without interrupting workflows or creating resistance among teams.

This reduces adoption time and eliminates the need to train users on a new platform.

In fact, many of the changes happen almost invisibly, but with a very visible impact on agility, data quality and commercial results.

A More Useful, Complete and Intelligent CRM

In summary, Harmonix turns your HubSpot into a more powerful, more connected and easier-to-use tool.

It automates tasks, centralizes channels, improves data quality and adds a layer of intelligence that transforms how every team member works.

For companies looking to unlock the full potential of their CRM without complications, Harmonix is the perfect add-on: it adapts to the current environment, improves the user’s daily work and enhances decision-making at all levels.

Frequently Asked Questions (FAQs)

Below we answer the most common questions about the use and integration of call center software for HubSpot.

These answers will help you make better decisions and understand how to get the most out of your CRM.

What is Call Center Software for HubSpot?

It’s a tool that allows you to make and manage phone calls directly from HubSpot.

It integrates with the CRM to log each interaction, link it to contacts and facilitate sales or support follow-up.

This type of software may also include features such as call recording, transcription, task automation and reporting.

Ideally, it should function within the HubSpot environment without the need to switch platforms.

What Are the Advantages of Integrating Call Software with HubSpot?

The main advantage is that it allows you to centralize all customer information in a single place.

Thus, calls are automatically logged in the contact’s record, along with emails, tasks and other interactions.

This improves productivity, reduces errors and allows decisions to be made with a complete view of the customer’s history.

Also, if the software is omnichannel, you can also manage WhatsApp, emails or chats from the same system.

Can I Make Calls Directly from HubSpot?

Yes, as long as you have call software compatible with HubSpot.

Many of these tools offer extensions or integrations that let you click a phone number in the CRM and start the call instantly.

Calls can also be automated within a sales sequence or activity can be logged in real time, greatly speeding up teams’ daily work.

What Channels Should a Modern Call Center Software Include?

In addition to voice, a modern tool should offer omnichannel support: WhatsApp, email, video calls, web chats and even social media.

Customers switch channels easily, and your team needs to keep up.

A solution that integrates all these media into HubSpot allows for a unified history and better context, resulting in a more consistent and efficient experience for the customer.

What Advanced Features Should the Best Call Software for HubSpot Have?

Some key features include:

• Call recording
• Automatic transcription
• Click-to-call
• Auto-dialer for prospecting
• Real-time reports
• Integration with HubSpot workflows and automations

The more connected it is to the CRM’s native features, the more value you’ll get from each customer conversation.

Can Tasks Be Automated After a Call?

Yes. With well-integrated software, you can automate tasks such as sending emails, updating the contact’s status, creating follow-ups or assigning tasks to the team. All without leaving HubSpot.

This saves time and helps maintain a consistent workflow, without depending on each agent's manual input.

What If My Team Uses Several Channels Besides the Phone?

If your team also handles WhatsApp, email or video calls, it’s best to use a tool that allows you to manage all those channels from one place.

Omnichannel capability is not just a benefit, it’s a necessity. Managing multiple disconnected channels slows down processes and creates a fragmented customer experience.

What Types of Companies Should Use Call Software Connected to HubSpot?

Any company that engages in active sales, customer support or account management can benefit.

From startups to large corporations, everyone can improve their operations with a well-integrated solution.

The higher the volume of calls and contacts, the more value you'll gain from the automation, context and analysis this type of software provides.

How Much Does It Cost to Integrate Call Software with HubSpot?

The cost depends on the tool you choose. There are solutions with flexible plans, from per-user rates to volume licenses.

Some providers even offer free trial periods.

What’s important is that the tool integrates natively, without requiring additional development, to avoid extra implementation costs.