The 10 best alternatives to Odoo call center

These are the 10 best alternatives to Odoo for call centers in 2025:

1. Harmonix AI
   
2. Zoho Desk
   
3. Freshdesk Contact Center
   
4. RingCentral Contact Center
   
5. Aircall
   
6. Bitrix24
   
7. Zendesk Talk
   
8. Talkdesk
   
9. Genesys Cloud CX
   
10. 3CX

More and more companies are choosing to centralize their communications within a single system, and one of the solutions generating growing interest is the Odoo call center.

This module, available in the Odoo ecosystem, allows for managing incoming and outgoing calls directly, without the need for external tools.

What makes this system particularly appealing is its ability to integrate with other ERP applications, making it easier to track opportunities, provide customer service, and automate workflows.

Still, many organizations continue to operate with isolated channels, such as phone, email or WhatsApp, making traceability difficult and reducing the quality of data available for decision-making.

This represents a major opportunity for improvement.

In this article we will explore in depth how the Odoo call center works, what its main advantages and limitations are, and what alternatives exist to enhance business communication from a modern and efficient perspective.

These are the 10 Best Alternatives to Odoo for Call Centers

1. Harmonix AI

Harmonix AI stands out as one of the most powerful, intelligent and easy-to-implement solutions for companies looking to go beyond a traditional call center.

Unlike other tools, it doesn't replace your CRM, but rather layers on top of it, enhancing its capabilities without complex integrations.

This makes it an ideal option for organizations already using systems like Salesforce, Dynamics, SAP or even custom developments.

One of its greatest benefits is its focus on omnichannel communication. Harmonix allows you to receive and manage calls, emails, WhatsApp, LinkedIn and more, all from a single interface.

That way, teams don’t waste time switching between apps or risk losing valuable information.

This channel integration is paired with advanced AI that analyzes conversations, automates tasks and suggests relevant actions. The result: faster, more focused and more productive teams.

Additionally, Harmonix automatically logs all interactions within the CRM: recordings, transcripts, shared documents…

Everything is documented without requiring manual input from the user.

Key benefits of Harmonix AI:

● True omnichannel: calls, emails, WhatsApp, LinkedIn and more from one place.
● Improved productivity: administrative task automation and auto-generation of follow-ups.
● More data, better decisions: every conversation becomes valuable business insight.
● Immediate implementation: installs on top of your CRM with no migrations or projects.
● AI-powered assistance: call summaries, email suggestions and task prioritization in real time.
● Fast team adoption: intuitive flows, guided assistants and less operational burden for users.

In summary, Harmonix AI transforms your CRM into the best possible call center, boosting efficiency without replacing your current system.

A modern and complete alternative that far exceeds Odoo’s standard features.

2. Zoho Desk

Zoho Desk is a very popular option among small and medium-sized businesses seeking a call center system with integrated customer service capabilities.

One of its main strengths is its native integration with other Zoho tools, which simplifies the centralized management of tickets, calls, and emails.

Although its focus leans more towards technical support, it offers basic automation and tracking functions that are useful for sales or service teams.

However, its level of omnichannel integration is limited compared to more advanced solutions, since connecting to channels like WhatsApp or LinkedIn requires additional tools or external connectors.

Advantages of Zoho Desk:

● Intuitive interface, easy to set up
● Ticket management with workflow automation
● Direct integration with Zoho CRM
● Customizable dashboards

3. Freshdesk Contact Center (formerly Freshcaller)

Freshdesk Contact Center is a platform designed specifically for call center operations with modern features.

Its cloud-based interface allows calls to be managed from anywhere, making it ideal for remote or mobile teams.

It offers features such as intelligent call routing, automatic recording, and real-time dashboards, but integration with other channels like email or instant messaging depends on separate modules.

Compared to other tools, its focus is still heavily voice-centered, so it may fall short if you're seeking a true omnichannel solution from the start.

Advantages of Freshdesk Contact Center:

● Quick, hassle-free cloud setup
● Ideal for remote call centers
● Real-time metrics and reporting
● Automatic routing and customizable IVR

4. RingCentral Contact Center

RingCentral is a robust solution designed for companies handling high volumes of interactions. Its platform includes telephony, video calls, messaging and fax, and can integrate with CRMs like Salesforce and Zendesk.

One of its biggest strengths is its ability to scale for large teams, with advanced analytics, recording and compliance features.

However, its implementation can require more time and technical expertise compared to lighter options.

While it does offer some level of omnichannel, the modules are often separate and may involve additional costs per channel.

Advantages of RingCentral:

● Highly scalable for large teams
● High availability and call quality
● Advanced compliance and security functions
● Integration with popular enterprise platforms

5. Aircall

Aircall has positioned itself as a modern solution for companies needing to manage calls efficiently with full visibility into each interaction. It’s easy to use, 100% cloud-based and integrates with multiple CRM and productivity tools.

It stands out for its speed of implementation and offers key features such as call recording, IVR, real-time stats, and virtual number creation.

However, to manage other channels like WhatsApp or email, it must be connected to external tools.

It’s an excellent choice for sales or support teams looking for an efficient voice tool, although its primary focus remains on telephony.

Advantages of Aircall:

● Fast implementation and intuitive use
● Integrations with HubSpot, Salesforce and other CRMs
● Real-time call dashboard
● International numbers and advanced voice features

6. Bitrix24

Bitrix24 is an all-in-one platform that combines CRM, project management and internal communication, including an integrated call center module.

This solution is particularly attractive for small and medium-sized businesses seeking to centralize operations without relying on multiple vendors.

It allows making and receiving calls, automatically logging interactions, and configuring custom workflows. It also includes tools like live chat, email and web forms.

However, its interface may feel overwhelming to new users, and the quality of technical support varies depending on the selected plan.

Advantages of Bitrix24:

● Multifunctional platform: CRM, projects and communication
● Integrated calls from browser or mobile app
● Automation of processes and tasks
● Free plan with basic functionalities

7. Zendesk Talk

Zendesk Talk is the voice module integrated within the Zendesk ecosystem, ideal for support and customer service teams already using this platform.

It provides features such as IVR, call recording, automatic distribution, and real-time metrics, all within the same environment used for managing tickets and chats.

However, its focus is clearly aimed at technical service, rather than active sales, and its ability to manage other communication channels is limited unless additional modules are purchased.

Advantages of Zendesk Talk:

● Native integration with Zendesk ticket system
● Detailed recordings and reporting
● Custom IVR and routing
● Full customer history for each call

8. Talkdesk

Talkdesk is a cloud-based, powerful and flexible solution, designed for medium and large companies looking for an advanced contact center infrastructure.

With capabilities such as automation, conversational AI, sentiment analysis, and omnichannel routing, this tool stands out for its innovative and highly configurable approach, with a strong focus on artificial intelligence.

Its cost and complexity level may be high for smaller businesses, but for companies with the proper resources, it’s one of the most complete options on the market.

Advantages of Talkdesk:

● Focus on artificial intelligence and automation
● Scalable for large teams
● True omnichannel: voice, chat, email and more
● Extensive integrations and open API

9. Genesys Cloud CX

Genesys Cloud CX is one of the most comprehensive and established contact center platforms worldwide. It’s designed for companies handling large volumes of customers and needing full control over communication flows.

It allows integrating calls, chat, email, social media and bots in a unified environment, all managed with AI and advanced analytics.

The learning curve can be high, but its customization and scalability potential is enormous.

Advantages of Genesys Cloud CX:

● Advanced functionalities for high volumes
● AI to automate interactions and tasks
● Full integration with digital channels
● Global support and enterprise-grade reliability

10. 3CX

3CX is an IP telephony solution that allows turning any computer or mobile device into a call center.

It’s widely used by companies seeking full control over their phone system without relying on third parties.

Although it’s not a CRM or an omnichannel system, it can integrate with external tools to complement its functionalities.

It stands out for its flexibility, low costs and easy administration.

Advantages of 3CX:

● Ideal for businesses looking for a low-cost virtual PBX
● Full control of the phone system
● Compatibility with multiple devices and softphones
● Integrations with CRMs like Salesforce and Zoho

With these 10 alternatives to Odoo, you now have a clear view of the wide range of tools available to transform your call center.

The best choice will depend on your business needs, team size, and the level of integration you want with other systems and communication channels.

What Is a Call Center Software Like Odoo?

A call center software like Odoo is a tool designed to manage a company’s phone communications in an organized, efficient and centralized way.

Its main objective is to enable teams to receive, make and record calls within a system that is connected to the rest of the business, such as the CRM or ERP.

These kinds of solutions are extremely useful for sales, technical support or customer service teams, since they allow access to all client information during the call.

Moreover, many of these platforms include features such as IVR (interactive voice response), call recording, real-time metrics, and automatic contact distribution.

In today’s business environments, managing only calls is no longer enough. It’s essential to integrate multiple communication channels.

A customer might write an email, send a WhatsApp message, or connect via LinkedIn.

That’s why the most advanced solutions focus not only on voice, but aim to offer an omnichannel experience, where all channels are connected and managed from one place.

For example, in a customer service company, the team may start with a call and then send a follow-up by email.

In a sales environment, it’s common to combine calls with messages via LinkedIn or WhatsApp to increase contact and conversion rates.

A good call center software makes all this possible from a single tool.

Centralizing communications also ensures that every interaction is automatically logged, simplifying follow-up, performance tracking, and data-driven decision-making.

Also, when integrated with the CRM, everything gets attached to the client’s history, saving time and improving service quality.

Why Look for Alternatives to Odoo for Call Centers?

Although Odoo offers basic call center functions, its main focus lies in overall business management, rather than specialization in communications or contact centers.

This means that some of its capabilities may fall short when faced with the real needs of service or sales teams.

Many companies are looking for more advanced solutions that enable true omnichannel management, something Odoo does not natively offer.

The need to connect calls, emails, WhatsApp, social networks, and other platforms into a single environment has become critical to maintain service quality and efficiency.

Additionally, user experience is an important factor.

More specialized call center tools often offer more intuitive interfaces, faster response times, automation of repetitive tasks, and specific features like sentiment detection or real-time assistance during a call.

Another common reason to look for alternatives is scalability. As a company grows, it needs solutions that can adapt to increasing interaction volumes, more agents, and more complex processes.

In this context, many businesses turn to tools designed specifically for contact centers, offering flexibility, customization, and robust technical support.

Integration with other platforms must also be considered.

Some companies already have powerful CRMs and don’t want to migrate everything to Odoo just to get a calling module.

In those cases, they prefer a solution that connects with their current CRM, allowing them to keep their existing infrastructure and simply add capabilities without major changes.

In summary, looking for alternatives to Odoo for call centers doesn’t mean that Odoo is a bad option, but rather that each company has specific needs.

Companies that prioritize omnichannel, automation, agent experience, or scalability will likely get better results and performance with specialized platforms.

6 Essential Features in a Modern Call Center Software

Today, a call center software must offer more than just call management.

Companies need tools that connect all customer touchpoints, optimize processes, and generate actionable data for decision-making.

Below we cover the key features that should not be missing.

1. Omnichannel Integration: Calls, WhatsApp, Email, etc.

A modern solution must allow managing multiple communication channels from a single place.

Not just phone calls, but also emails, WhatsApp messages, LinkedIn, web forms, and live chats.

Omnichannel capability is essential for offering a smooth customer experience and ensuring that agents don’t waste time switching between platforms.

Also, centralizing all channels improves team coordination and traceability of each interaction.

2. Unified History of All Conversations

Having a complete and accessible record of all conversations is key for proper follow-up and to avoid errors.

Every call, message or email should be linked to the corresponding client and be available in real time for any team member.

This unified history enables more personalized attention, since agents have the context they need without having to search across different systems.

It also facilitates post-analysis of activity and service quality evaluation.

3. Auto Dialer and Intelligent Call Management

The automatic call dialer saves time by preventing agents from having to manually dial every number.

Moreover, some platforms offer advanced functions such as intelligent routing, call prioritization, voicemail detection, and custom call lists.

These features increase efficiency and reduce wait times, allowing agents to focus on conversations and move business goals forward.

4. Access from Any Device (Cloud and Mobile)

In a world where remote work and mobility are increasingly common, the software must be accessible from any device with an internet connection.

Cloud-based versions and mobile apps allow agents to work from anywhere without losing functionality.

This multi-device access is especially useful for sales teams on the move, consultants, or field support staff.

Operational flexibility results in greater productivity and service continuity.

5. Reports and Analytics for Sales Decisions

The ability to obtain detailed reports and real-time metrics is essential for assessing team performance and making strategic decisions.

The most complete tools allow for analyzing number of calls, duration, response times, conversions, and more.

These data points help identify bottlenecks, improvement opportunities, and effective practices, both individually and at the team level.

A good platform should offer customizable and easy-to-read reports.

6. Automation Capability Through AI

Artificial intelligence has revolutionized how call centers operate. It now allows automating repetitive tasks like classifying conversations, generating follow-ups, or suggesting responses.

It can also summarize calls automatically, detect behavior patterns, or predict client needs.

AI not only saves time, but also improves service quality and enables agents to focus on higher-value tasks.

A good call center software must be more than just a calling tool: it should become a connected, intelligent operations center adaptable to the needs of each company.

These six features make the difference between a basic solution and a platform ready for the present (and future) of customer service.

How a Call Center Software Improves Team Productivity

A well-implemented call center software can completely transform the way a sales or customer service team works.

Far from being just a tool to make and receive calls, it becomes the engine that drives daily efficiency and business outcomes.

Automation of Repetitive Tasks

One of the main advantages of these platforms is the ability to automate routine tasks such as logging calls, updating customer data, or sending follow-up emails.

This not only saves time, but also reduces human errors and frees up the team to focus on strategic matters.

For example, with a system that transcribes and summarizes a call automatically, the agent doesn’t have to write anything manually.

That same system can also generate reminders or to-do lists based on what was discussed, ensuring better follow-up.

In companies managing high volumes of contacts, this automation can result in dozens of hours saved every week.

In the end, this translates to more clients served, more opportunities pursued, and a higher conversion rate.

Speed in Call Flows and Intelligent Follow-Up

Efficiency also shows in how calls are managed.

Features like auto dialer, intelligent routing, or segmented contact lists allow agents to maximize productive talk time and minimize idle moments.

Moreover, the most advanced software includes intelligent follow-up tools, where every interaction becomes a source of information.

This helps prioritize customers based on buying cycle stage, interest level, or response history.

The result is a more orderly workflow, where nothing slips through the cracks and everything is recorded, even if the agent changes or the customer reaches out again weeks later.

Importance of Data and Context in Sales

Having access to real-time customer data makes the difference between an improvised conversation and one that’s truly effective.

A good call center software allows you to view the full history: calls, emails, messages, notes, and even shared documents.

This level of context allows agents to respond accurately, adapt their message, and detect opportunities that would otherwise go unnoticed.

It’s much easier to close a sale when you know what was discussed last time, what objections came up, or what solution was proposed.

Additionally, by centralizing all data, management teams can analyze patterns, measure results, and make decisions based on real information, not just assumptions.

This directly impacts sales planning, coaching, and continuous team improvement.

Omnichannel as the Core of Modern Communication

Today, a customer may begin contact through email, respond via phone, and close a deal through WhatsApp.

That’s why omnichannel is no longer an option, it’s a necessity.

A modern software must allow unifying all channels into a single platform, so the conversation flows regardless of how it started.

This improves the customer experience and, at the same time, makes the team’s work easier since they don’t need to switch apps or copy information manually.

Furthermore, this approach makes it easier to identify which channel works best at each stage of the process or with each type of customer, opening the door to more personalized and effective strategies.

In short, a well-chosen call center software not only increases productivity but redefines how the team works.

It automates the repetitive, enhances the human, and turns every contact into a real opportunity to create value.

5 Key Factors When Evaluating Call Center Alternatives to Odoo

Choosing an alternative to Odoo for call centers is not just a matter of price or design.

To make a solid decision, you need to focus on key features that truly match your team’s needs and boost daily performance.

1. Ability to Adapt to Different Workflows

Sales teams don’t work the same as support or customer service teams. That’s why it’s essential for the software to allow custom workflows without requiring technical skills.

A good alternative should offer flexibility to adapt scripts, cadences, alerts, and tasks to each team’s specific processes.

This allows the system to align with how the team already works, instead of forcing changes that could hinder productivity.

2. Deep Integration with CRM and Sales Tools

Managing calls isn’t enough. A powerful software must connect smoothly with the CRM, email marketing systems, prospecting platforms, and other sales tools.

These integrations are key to working from a centralized environment where all data is available and actions are coordinated automatically.

This improves efficiency, avoids data duplication, and enables comprehensive contact tracking.

3. Built-in Sales Intelligence

The most modern solutions include artificial intelligence applied to conversations.

This makes it possible to detect keywords, emotions, common objections, and business opportunities that may be hard to notice manually.

Additionally, some platforms provide automatic next-step suggestions, help prioritize contacts, and offer smart call summaries.

These features help the team work better and faster, with real-time useful information.

4. Multilingual Support and Regional Localization

For companies operating in multiple countries or regions like LATAM and Spain, having a tool with multilingual support and localized settings makes a huge difference.

From date and currency formats to expressions used in forms, good localization improves adoption and prevents errors or misunderstandings.

Also, technical support in your language makes issue resolution easier.

5. Active Community and Frequent Updates

A software that evolves constantly is a sign of trust and innovation.

The strongest alternatives tend to have active user communities, discussion forums, accessible documentation, and frequent updates.

This is especially important in an environment where technologies like speech-to-text, tone analysis, AI automation, or new channel integrations evolve every few months.

A vendor committed to innovation ensures that your tool will remain competitive in the long term.

These factors not only influence daily operational efficiency, but also your company’s ability to adapt, grow, and get the most out of every customer interaction.

Analyzing them carefully will help you choose the most suitable solution for your business.

Keys to Choosing the Best Alternative Based on Company Type

For startups and small teams, it’s essential to look for tools that are easy to implement, with low initial costs, and that don’t require a technical team. In this segment, Zoho Desk, Bitrix24 and Aircall stand out.

For growing businesses, it's advisable to choose solutions that scale well, allow you to add new channels as the business grows, and that integrate with the existing CRM. Freshdesk Contact Center can be an effective intermediate option.

For large sales or support teams, what matters most is having true omnichannel, powerful automation, and customization capacity. In this case, Talkdesk and Genesys Cloud CX are standout platforms.

For organizations already using a robust CRM like Salesforce, Dynamics or SAP, the ideal is to choose a solution that doesn’t require changing systems, but instead installs directly on top.

In this context, Harmonix AI offers a clear advantage, as it integrates seamlessly and directly, without friction.

If your company operates in different countries or in several Spanish-speaking regions, prioritize tools with Spanish localization, regional support, and functions adapted to each market.

This improves team adoption and avoids operational errors.

Why Harmonix AI Is a Superior Alternative for Modern Sales

Harmonix AI is not just an alternative to using a traditional call center. It is an evolution.

Designed for modern sales teams, this platform focuses on streamlining tasks, centralizing communication, and maximizing efficiency in every interaction with potential or current clients.

Unifies All Channels in a Single Panel: Real Omnichannel

In many companies, teams still work with separate tools for calls, WhatsApp, emails or LinkedIn.

This leads to time losses, duplicate efforts, and lack of traceability.

With Harmonix AI, everything is managed from a single place. The platform allows integration of calls, WhatsApp, emails, video calls, and more, so the team can serve, respond and follow up without switching apps or searching for scattered information.

This real omnichannel capability not only improves the customer experience, but also ensures that each agent has a full view of history and context, enabling faster, more personalized and more effective responses.

Gives You More Data, Context and Productivity

One of Harmonix AI’s greatest differentiators is its ability to capture and structure all the data generated in conversations.

The platform listens, reads and analyzes exchanges in real time, extracting key information that is converted into concrete actions or strategic decisions.

Thanks to this intelligence, users receive automatic call summaries, task suggestions, follow-up alerts, and personalized recommendations.

This translates into less manual effort and more focus on closing opportunities.

The team can work faster, with less friction and greater accuracy. And with all the data available and well organized, errors due to lack of information or misinterpretation are eliminated.

Ideal for Sales Teams That Need Speed and Precision

In dynamic commercial environments, every minute counts. Having to manually update the CRM, look for a client’s history or remember the last point of contact can lead to lost opportunities.

Harmonix AI allows teams to focus on what matters: selling, advising, and moving forward in the closing process.

With features like account summaries, automated email generation, or smart reminders, agents can work faster and with fewer distractions.

Moreover, its implementation is immediate. It doesn’t replace the existing CRM, it simply installs over it, enhancing its functionalities without requiring major projects or migrations.

This makes it a practical, scalable and ready-to-use solution.

Frequently Asked Questions (FAQs)

What Benefits Does Harmonix AI Offer Over Odoo for Sales Teams?

Unlike Odoo, which includes basic call center functions, Harmonix AI is specifically designed to empower sales teams.

Its focus is on speed, accuracy, and automation, all of which are key to improving conversion and follow-up.

In addition, Harmonix AI integrates all channels into one panel, allowing the team to maintain full control of every conversation, no matter where it started.

All this without replacing your CRM, but installing directly over it, making it easy to implement and scale.

Do Alternatives to Odoo Offer Detailed Sales Analytics?

Yes, many alternatives offer advanced commercial analytics modules.

These tools not only show call metrics, but also allow you to cross-reference activity data with sales results, identify behavioral patterns, and optimize workflows.

The most powerful platforms include functions such as conversation analysis, closure prediction, or agent performance evaluation.

This information helps in making informed decisions and continually improving the sales strategy.

How Does Harmonix AI Help with Customer Prospecting?

Harmonix AI enhances prospecting from the very first contact. Its system allows you to organize multichannel cadences (calls, WhatsApp, emails, LinkedIn) from a single platform.

Moreover, each action is automatically recorded, making it easy to track without any manual effort.

Artificial intelligence also suggests next steps, generates reminders, and helps prioritize leads, allowing users to work with greater focus and speed.

The result: more qualified opportunities in less time, all key aspects that help improve sales prospecting.

How Secure Is the Platform in Terms of Data Protection and GDPR?

Harmonix complies with the highest standards of data security and data protection, including the General Data Protection Regulation (GDPR).

The platform applies encryption in transit and at rest, access control, and secure information storage.

Additionally, it can be configured to comply with your company’s internal policies regarding data visibility, recordings, or user management.

This guarantees responsible and secure use of all customer information.

Can I Integrate Calls, WhatsApp and Email into a Single System with Harmonix?

Yes. One of Harmonix’s greatest strengths is its omnichannel integration capability.

From a single interface, teams can manage calls, emails, WhatsApp messages, LinkedIn, and more, without needing extra tools.

This provides a complete view of each customer and conversation, improving coordination between teams and accelerating response times.

Moreover, everything is linked to the existing CRM, automatically and without manual intervention.

These questions cover some of the most relevant points when choosing a modern communication management system for sales.

If you’re looking for agility, integration, and a platform that adapts to your team from day one, Harmonix AI represents a robust, flexible solution truly focused on results.

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