The 10 best alternatives to computer talks in 2025

These are the best alternatives to Computer Talks in 2025:

1. Harmonix AI
2. Ringover
3. Aircall
4. Front
5. Trengo
6. Bitrix24
7. Talkdesk
8. Zendesk
9. Zoho Desk
10. 3CX

Managing all interactions from a single channel is no longer enough. That’s why more and more companies are looking for alternatives to Computer Talks that allow them to optimize productivity, offer better customer service and adapt to new digital dynamics.

For years, many organizations operated with isolated systems: email, calls, WhatsApp or LinkedIn as independent channels, without connection or automated tracking.

This fragmentation limits visibility, makes decision-making more difficult and demands much more operational effort.

In contrast, there are now solutions that integrate all communication channels into one place, offering a seamless experience for both the sales team and the customer.

In addition, many of these tools include artificial intelligence to automate tasks and extract valuable data that previously got lost.

Throughout this article, we’ll explore the main alternatives to Computer Talks, the advantages they offer, and how to choose the most suitable one for your business.

The 10 Best Alternatives to Computer Talks

1. Harmonix AI: intelligent and omnichannel alternative for sales teams

Harmonix AI stands out as a modern and powerful solution for companies that need to improve the efficiency of their sales teams without replacing their current CRM.

Unlike other tools, it installs on top of any CRM, such as Salesforce, Dynamics or even custom developments, without requiring integration projects or long implementation times.

Its main strength lies in omnichannel communication: users can manage calls, emails, WhatsApp and LinkedIn messages from a single environment. This enables a unified view of the customer and drastically streamlines the workflow.

In addition, all activity is automatically logged, eliminating the need for repetitive admin tasks and ensuring nothing gets lost along the way.

This not only facilitates opportunity tracking, but also improves the quality of data available for strategic decision-making.

Why does Harmonix improve productivity?

Harmonix AI doesn’t just unify channels, it also includes advanced artificial intelligence that analyzes interactions and suggests specific actions. This translates to a more focused, faster and effective team at every stage of the sales process.

Key advantages include:

● Faster operations: everything is just one click away, no app switching.
● Automation of routine tasks: follow-ups, summaries, CRM updates.
● Proactive assistance: the system suggests what to do next and with what content.
● Continuous improvement: every interaction feeds the system to offer better insights.
● Access from anywhere: compatible with mobile app and external tools.

In short, Harmonix AI turns your CRM into a truly intelligent tool, helping users work faster, with less effort and greater impact.

If your team still relies on separate systems to manage calls, emails or messages, this solution can make a huge difference.

2. Ringover: calls and video calls for growing teams

Ringover is a solution focused on business call and video call management. It’s especially designed for sales and customer service teams that need to communicate quickly and efficiently, without investing in complex hardware.

Its main strength is ease of use: it lets you make and receive calls directly from the browser or mobile, with features like automatic recording, real-time statistics and smart call routing.

Although Ringover offers some integration with tools like CRMs and calendars, its main focus is on telephony, which can limit its usefulness if your team also uses other channels like WhatsApp or email.

It doesn’t offer a complete omnichannel experience, but it does provide solid voice management.

Ideal for: companies looking for a modern business telephony solution, without technical complications.

For teams looking to increase their outbound efficiency, incorporating an automatic call dialer can streamline workflows and improve connection rates, especially when integrated into modern telephony systems.

3. Aircall: cloud telephony integrated with CRMs

Aircall is another well-known alternative when it comes to cloud telephony solutions. Its proposal is to facilitate voice communication, integrating incoming and outgoing calls with tools like Salesforce, HubSpot or Pipedrive.

One of its advantages is that it allows for custom call flows, automatic task assignment in the CRM and detailed performance analytics. It also offers collaboration features like shared calls or real-time comments between agents.

However, Aircall remains a voice-centered system, which limits its reach compared to truly omnichannel solutions. If your company also relies on channels like email or instant messaging, it might fall short.

Ideal for: teams that need a robust calling system and already work with a well-integrated CRM.

4. Front: collaborative inbox with focus on customer service

Front is a tool that transforms email into a collaborative workspace. Unlike traditional email managers, Front allows users to share inboxes, assign messages to team members, and collaborate in real time to respond to customers.

Its great value lies in the organization and coordination of customer service, especially for companies that receive a high volume of emails.

It also allows the integration of other channels like forms, SMS or web chat, although it doesn’t natively handle calls or WhatsApp, which limits its reach in some contexts.

It offers metrics, automations and routing rules that can enhance support team efficiency.

Ideal for: support and customer service teams looking for agility and collaboration in email management.

5. Trengo: multichannel solution focused on customer experience

Trengo is a platform that bets on centralizing all support channels, including email, live chat, Facebook Messenger, Instagram, and also WhatsApp Business.

All of this is managed from a single inbox, which facilitates teamwork and improves the customer experience.

It offers automation features, tags, rules and bots to accelerate responses. It also allows for conversation assignment, internal follow-ups and keeping a complete customer history.

Although it offers a good multichannel experience, its focus is more oriented toward customer service than sales productivity. It doesn’t offer deep integration with CRMs or advanced sales intelligence tools.

Ideal for: companies with a high volume of interaction on social media and messaging channels, that prioritize fast and organized service.

6. Bitrix24: all-in-one platform for internal communication and management

Bitrix24 combines CRM functionalities, project management and internal communication in a single platform. It includes tools like calls, video calls, chats, email, and even internal social networks, all designed to facilitate collaboration within the company.

Its comprehensive approach makes it an interesting option for SMBs that want to centralize multiple processes. However, this same breadth can make the tool feel complex or overwhelming, especially if you're only looking for an external communication solution with clients.

It does not stand out for offering a smooth omnichannel experience for sales or customer service, but it is useful for teams that value global task, project and internal communication management.

Ideal for: organizations seeking a complete management and collaboration suite, beyond sales-related attention.

7. Talkdesk: AI-powered contact center for large teams

Talkdesk is a cloud-based contact center platform with a strong focus on automation, data analysis and scalability. It is designed for large teams that need a robust system to handle a high volume of interactions, especially voice.

Its main differentiator lies in the use of artificial intelligence to optimize workflows and improve customer service. It offers functionalities such as voice recognition, intelligent routing and sentiment analysis.

Although it allows integrations with some CRMs and external tools, its main focus remains the telephone channel. Therefore, if your business also operates through WhatsApp, email or other channels, the experience may feel somewhat fragmented.

Ideal for: large companies that need an advanced contact center focused on voice and data analytics.

8. Zendesk: consolidated solution for multichannel customer service

Zendesk is one of the most recognized names in customer support. Its proposal is to offer a consistent support experience across multiple channels, including email, chat, social media and more.

Unlike other tools more oriented toward sales, Zendesk specializes in managing tickets, automating responses and organizing support teams, making it ideal for resolving incidents quickly and efficiently.

However, call or WhatsApp management is not fully integrated by default, and often requires additional modules or external integrations. Even so, its ecosystem is very flexible and scalable.

Ideal for: companies that need a powerful and reliable tool for customer service across multiple channels.

9. Zoho Desk: customer support connected to the Zoho ecosystem

Zoho Desk is part of the Zoho ecosystem, allowing seamless connection with its CRM, marketing campaigns, project management, and more. Its focus is on efficient ticket resolution, with channels like email, web forms, social media and chat.

One of its advantages is the customization of workflows and dashboards, making it adaptable to different business models. It also offers artificial intelligence features to prioritize tickets or suggest responses.

However, its support for channels like WhatsApp or calls is limited, or depends on external integrations, which can be a drawback if you're looking for a fully omnichannel solution from the start.

Ideal for: companies already using Zoho that want a well-integrated support system within their digital environment.

10. 3CX: business phone system focused on voice

3CX is an alternative focused on VoIP telephony, offering features such as video calls, conferences, call recording and virtual PBX.

It is widely used by companies looking to maintain control of their phone system internally or on their own servers.

Its major advantage is that it can adapt to companies of different sizes, and supports both cloud and on-premise use. It also offers mobile and desktop apps to facilitate remote access.

Despite being a mature and flexible solution, 3CX does not offer a unified multichannel experience. It does not manage instant messaging or social media, so its reach is limited to voice.

Ideal for: companies that prioritize advanced call management and seek a robust and customizable VoIP system.

Why look for alternatives to Computer Talks in 2025?

In 2025, many companies are rethinking their communication systems, especially those that need to adapt to the new habits of their customers and teams.

Although platforms like Computer Talks have been useful, technological evolution and new market expectations have exposed several limitations.

Limitations in modern channels like WhatsApp or social networks

Today, customers don’t communicate only by phone or email. They prefer WhatsApp, LinkedIn, Instagram or even direct messages on other platforms.

However, Computer Talks does not offer native and smooth management of these channels, forcing teams to work in multiple environments at the same time.

The lack of integrated omnichannel functionality complicates conversation tracking, causes loss of context and slows down support or sales processes. For users, this means more steps and less efficiency.

High costs for customization or scalability

One of the major challenges with solutions like Computer Talks is that scaling or adapting them to each company’s specific needs can be expensive. Many key features are only available in advanced plans or require custom development.

This implies greater reliance on external technical support, constant investments and less flexibility compared to more modern platforms that already include advanced options from the start.

Need for more agile and intuitive tools

Sales and support teams need tools that help them work faster and with less effort.

In this sense, some traditional platforms still operate under outdated logic: many tabs, little automation, and poor integration with other systems.

In 2025, the user experience is key. Solutions that are not intuitive or that require long training periods are becoming obsolete compared to more visual, connected and automated alternatives.

Greater demand for analytics, automation and productivity

Customer communication is no longer just about execution, it's also about analysis. Companies need accurate information to make strategic decisions, and for that, it’s essential to capture, record and analyze every interaction all while ensuring proper data protection practices are followed.

What features should a good alternative to Computer Talks have?

To choose a platform that truly improves how your team communicates with customers, it’s important to look beyond traditional telephony.

Below are some essential features that should not be missing:

Native omnichannel support (voice, WhatsApp, email, social, SMS)

A modern solution must offer a unified inbox, from which it is possible to manage all interactions, regardless of the channel.

This omnichannel approach allows for complete and contextualized tracking, improving the experience for both the customer and the internal user.

Automation of repetitive tasks with AI

The most effective tools are not only for communication, they also help automate processes.

This includes everything from generating automatic tasks, to sending follow-ups, transcribing calls or categorizing requests with the help of artificial intelligence.

AI allows teams to focus on higher-value activities, while the system takes care of operational details.

Smooth integration with CRMs like Salesforce or HubSpot

A good alternative must connect seamlessly with the company's CRM, so that all data and activities are automatically recorded.

This avoids duplication, improves data quality, and reduces the time teams spend manually updating records.

The integration should be direct, without long implementation projects or custom developments.

Unified panel with complete customer context

It’s not enough to see the last message or call. It’s essential that the platform shows the complete history of each customer, with all their interactions in one place.

This makes it easier to personalize the service, speeds up response times, and allows any team member to continue a conversation without losing context.

Any solution handling customer data across multiple channels must also comply with regulations like the GDPR to ensure transparency and security in all interactions.

Quick comparison between Computer Talks and its alternatives

When evaluating whether to continue with a tool like Computer Talks or explore new options, the best way to decide is to compare key points.

Beyond price or interface, the important thing is to understand how quickly you can implement, how well it adapts to your business, and how well it meets your real needs.

Implementation speed

Many modern solutions stand out for their fast implementation and for not requiring complex technical projects.

In contrast, Computer Talks may require custom integrations, especially if you want to connect it with other systems like the CRM or messaging tools.

Current alternatives are designed to be up and running in just a few days, even with advanced configurations. This allows you to start seeing results quickly, without long wait times or dependence on third parties.

Level of customization required

One of the critical issues with Computer Talks is that some key functions can only be achieved through customization or specific development, which raises costs and adds friction to the process.

In contrast, many of today’s platforms already come with automations, predefined workflows and standard integrations, so the time and resources required to start using them efficiently is much lower.

Compatibility with multiple channels

One of the most evident limitations of Computer Talks is that it does not offer a native omnichannel experience. This means teams usually have to jump from one app to another to handle WhatsApp messages, emails or calls.

The best alternatives allow you to manage everything from a single inbox, with a unified view of the customer and their interactions across all channels.

This omnichannel experience is key to saving time, avoiding information loss and delivering a better experience.

AI and automatic tracking included or not

Today, many tools already include artificial intelligence and automation without the need to pay for additional modules.

This enables teams to automatically log activities, receive suggestions for next steps, or generate summaries of interactions effortlessly.

3 Real cases: companies that switched from Computer Talks to more agile solutions

Here are some real-life examples showing how teams achieved greater efficiency, scalability and simplicity by switching to more modern alternatives.

Case 1: sales team that needed WhatsApp and CRM in one flow

A B2B sales company was using Computer Talks for calls, but everything related to WhatsApp and CRM tracking was done manually. This led to loss of context and delays in deal closures.

By switching to a platform with integrated omnichannel support and direct CRM connection, the team could manage conversations from a single place, without duplicating tasks or losing key data.

The result was a notable improvement in response speed and opportunity conversion.

Case 2: technical support that needed complete interaction traceability

A customer service team needed a solution that would allow them to see the full history of a customer in one panel, from the first email to the last call or message.

With Computer Talks, each channel was isolated, making incident resolution more complex.

They chose a more modern tool that unified emails, calls and chats into a single view, with automatic tracking. This allowed them to reduce resolution times and increase customer satisfaction.

Case 3: startup growth that needed to scale without friction

A growing startup began using Computer Talks, but as they expanded, they realized that the lack of automation and integration with other tools was making them lose agility.

They chose an alternative with fast implementation, automatic support workflows, and compatibility with multiple channels from day one.

Thanks to this, they were able to scale their team without increasing operational load or losing control of interactions.

How to choose between the alternatives to Computer Talks depending on your case

Not all companies have the same needs, so it’s important to choose an alternative that truly fits your team and business model.

Here are some recommendations based on different profiles:

If you are an SMB focused on sales: agility, integration and low cost

Small and medium-sized businesses need tools that are easy to use, quick to implement and offer good value for money. It’s key that they can integrate with the CRM without complex developments and allow the management of multiple channels without additional effort.

Ideally, the solution should automate basic tasks, centralize contacts and allow you to maintain a fast-paced commercial rhythm without having to invest in large infrastructures.

Strategies that improve sales prospecting are especially valuable when combined with the right tools.

If you are a traditional call center: stability and multichannel support

Call centers need robust, scalable systems, with a real ability to handle large volumes of interaction. Here, the priority is to have a stable system, with features like queues, IVR, automatic call distribution, and support across multiple channels simultaneously.

A tool that allows agents to handle voice, email and instant messaging from the same platform can make a huge difference in productivity and customer experience.

If you are looking for AI, analytics and visibility: tools focused on context

For teams that work with complex sales cycles or multiple interactions, the key is to have complete visibility and actionable analytics.

In this case, the ideal is to go for solutions that centralize all data, integrate AI to automate processes and analyze conversations to guide teams with real insights.

These tools not only help close more sales, they also allow you to detect patterns, forecast results and make more informed, strategic decisions.

Harmonix AI as the most complete and flexible alternative

Harmonix AI is positioned as one of the most advanced solutions on the market for companies seeking to centralize communications, increase productivity and improve the user experience without giving up their current CRM.

Its installation is direct, with no need for custom developments or complex migrations, making it fast and highly practical to implement.

Sending and receiving messages through multiple channels in real time

One of Harmonix’s biggest advantages is its native omnichannel capability. Teams can send and receive messages from channels like calls, WhatsApp, email or LinkedIn without leaving the CRM. All activity is automatically recorded, avoiding errors, omissions or task duplication.

This approach not only saves time, it also improves opportunity tracking and raises the quality of customer service, by keeping context always accessible.

Direct integration with Salesforce, no additional development

Harmonix AI installs on top of any existing CRM, such as Salesforce, Dynamics or even custom developments.

It doesn’t replace it, it enhances it. This allows companies to leverage their existing infrastructure without major investments or complex technical processes.

The integration is so seamless that users work within the same environment as always, but with much more powerful, faster and automated features.

AI that analyzes conversations and suggests actions to close more deals

Thanks to its AI engine, Harmonix goes beyond simply logging information. It analyzes each interaction — call, email, message — and automatically suggests tasks, follow-ups or next steps, based on the customer's context and best commercial practices.

This means teams can act with greater precision, focus on what matters, and close more opportunities in less time.

Unified view of all interactions on a single platform

All conversations and interactions, regardless of the channel, are gathered in a single integrated view within the CRM.

This gives users a complete understanding of the customer, avoiding manual searches across applications and ensuring that every decision is made with the best available information.

With Harmonix, every message becomes an actionable task, every call leaves a clear trace, and every channel connects to form a fluid and efficient experience.

Frequently Asked Questions (FAQs)

What is the best alternative to Computer Talks if I need WhatsApp and CRM?

If your team actively uses WhatsApp as a communication channel and needs to integrate it with your CRM, the ideal is to look for a platform that offers native omnichannel capability.

That means it should allow you to manage messages, calls, emails and social media from a single interface connected to the CRM.

Some tools offer this connection in a limited way or through external integrations.

It’s best to go for a solution where WhatsApp is fully integrated, so every conversation is automatically recorded and you can act with the full customer context in view.

Which platform is easier to implement than Computer Talks?

One of the disadvantages of Computer Talks is that its implementation can require specialized technical support, especially if you want to connect it with other systems like your CRM.

Today, there are tools that can be installed in just a few days, without long projects or custom developments.

The key is that the chosen solution does not replace your CRM, but installs on top of it, making it easier for the team to adopt without needing extra training or changes in workflow.

Can Harmonix AI replace Computer Talks in a sales team?

Yes, and not only can it replace it, but surpass it in functionality and efficiency. Harmonix AI is designed to enhance the daily work of sales teams, integrating all communication channels (calls, WhatsApp, emails, LinkedIn) directly into the CRM.

In addition, its artificial intelligence system analyzes every interaction, suggests tasks, generates automatic summaries and helps prioritize actions. All this allows users to be more productive and faster in their work.

And by installing directly over any CRM, there is no need to replace the current system, making it a very practical and flexible alternative.

Are there cheaper options than Computer Talks?

Yes, the current market offers several alternatives that are not only more affordable in cost, but also include advanced functionalities without needing to purchase additional modules.

Some tools let you start with scalable plans and add capabilities as your needs grow.

What’s important is not to focus only on the initial price, but on what's included: omnichannel support, AI, automations, CRM integrations, etc. A cheaper solution that requires many external integrations can end up being more expensive in the long run.

What tools offer AI to improve sales from calls or chats?

More and more platforms include AI-based functionalities that turn interactions into useful actions. From transcribing calls and generating summaries, to suggesting responses, tasks or next steps based on the context.

These functions help optimize sales teams' time, provide better follow-up on opportunities and increase conversion rates.

If your goal is to automate, scale and sell more intelligently, choosing a tool with integrated AI should be a top priority.