10 best solutions for making calls with Artificial Intelligence

The 10 Best AI Call Solutions for 2025:

1. Harmonix AI
   
   
2. Talkdesk
   
   
3. Dialpad AI
   
   
4. CloudTalk
   
   
5. Zoom Contact Center
   
   
6. Synthflow AI
   
   
7. Uniphore
   
   
8. NICE CXone MPower
   
   
9. Genesys Cloud CX
   
   
10. ConnexAI

An artificial intelligence call is no longer just a conversation between two people. It is an opportunity to automate tasks, collect valuable data, and make smarter decisions in real time.

Companies have spent years working with isolated channels like email, phone, or WhatsApp, which limits access to key information. Integrating these channels into a single environment allows for faster processes, improved coordination, and increased productivity.

Moreover, teams that incorporate AI in their communications work faster, more organized, and with better context in each interaction.

In this article, we explore how artificial intelligence applied to calls can transform daily work, boost team efficiency, and facilitate strategic decisions based on real data.

The 10 best call solutions with artificial intelligence

1. Harmonix AI: AI-powered calls directly within your CRM

Harmonix AI is more than just a call software with artificial intelligence, it’s a comprehensive solution that transforms any CRM into a smart, fast, and connected system. 

Unlike other platforms, Harmonix installs directly on top of your existing CRM (Salesforce, Dynamics, SAP, or custom systems), without replacing it or requiring complex integration projects.

With its true omnichannel approach, Harmonix centralizes communication channels like phone calls, WhatsApp, email, and LinkedIn, ensuring every interaction is automatically logged and used to generate actionable insights.

Its advanced AI capabilities transcribe, summarize, and update your CRM automatically, eliminating manual tasks and improving data quality. The result: more productive and faster users who can focus on high-value interactions.

Why choose Harmonix AI for AI-powered calling?

• True omnichannel experience: manage calls, WhatsApp, email, and LinkedIn from one place.
  
  
• More data, smarter decisions: every conversation becomes a strategic asset.
  
  
• Increased productivity: no more manual logging or repetitive admin work.
  
  
• Easy to deploy: installs on top of your current CRM, no replacement needed.
  
  
• Smart follow-ups: AI suggests next steps, sends follow-up emails, and creates tasks.
  
  

In a world where many businesses still operate in isolated communication silos, Harmonix offers a powerful and practical solution to unify, automate, and enhance your AI calling experience, all from within the CRM you already use.

2. Talkdesk

Talkdesk is a cloud-based contact center platform that leverages AI to enhance customer experience and operational efficiency. It includes features like real-time transcription, sentiment analysis, smart call routing, and task automation.

• Supports multiple channels (voice, email, chat).
  
  
• Designed for large customer service teams.
  
  
• Integrates with major CRMs.
  
  

A great fit for companies seeking advanced quality control and real-time automation.

3. Dialpad AI

Dialpad combines cloud telephony with real-time AI insights. Its voice intelligence provides live call suggestions, auto-generated summaries, and feedback for improving sales and support conversations.

• Real-time call transcription and coaching.
  
  
• Productivity-focused features for teams.
  
  
• Limited omnichannel support, strong voice performance.
  
  

Ideal for sales and support teams looking to elevate conversation quality without complexity.

4. CloudTalk

CloudTalk is a VoIP calling solution tailored for sales and support workflows. While its AI features are more basic, it offers automation and seamless integration with CRMs like HubSpot and Salesforce.

• Browser-based and mobile calling.
  
  
• CRM integrations included.
  
  
• Partial omnichannel functionality.
  
  

A solid option for small and mid-sized businesses focused on efficiency with minimal overhead.

5. Zoom Contact Center

Zoom Contact Center expands Zoom’s capabilities with a full omnichannel approach, including video, voice, chat, and email. Its integrated AI manages conversational flows, automated routing, and performance insights.

• AI-driven call handling and interaction analysis.
  
  
• Native omnichannel with strong video and voice support.
  
  
• Built-in productivity tools from the Zoom ecosystem.
  
  

Perfect for businesses already using Zoom that want a unified, AI-enhanced contact center.

6. Synthflow AI

Synthflow AI is a no-code platform for building smart voice agents without technical expertise. It’s ideal for businesses that want to automate high-volume outbound calling with customizable conversational AI.

• Designed for automated voice campaigns.
  
  
• Agents can be deployed in under 60 days.
  
  
• Compliant with PCI-DSS and privacy regulations.
  
  

Best for companies running large-scale voice outreach with fully autonomous, brand-trained AI agents.

7. Uniphore

Uniphore specializes in conversational automation with voice recognition, emotion detection, and biometric authentication. It’s particularly suited to large enterprises handling complex, sensitive interactions.

• Real-time analysis of tone, intent, and emotion.
  
  
• Widely used in finance, insurance, and healthcare.
  
  
• Primarily voice-focused with limited omnichannel support.
  
  

Strong in use cases that require advanced personalization and secure communication.

8. NICE CXone MPower

NICE CXone MPower is an enterprise-grade cloud contact center platform that merges AI copilots (similar to ChatGPT) with intelligent workflows, routing, and analytics.

• Full CRM and omnichannel integrations.
  
  
• Strong compliance with GDPR and EU-sovereign cloud hosting.
  
  
• Real-time AI assistance for agents.
  
  

A premium solution for organizations that prioritize security, configurability, and performance at scale.

9. Genesys Cloud CX

Genesys Cloud CX is a market-leading contact center platform offering omnichannel engagement and predictive AI capabilities. It helps businesses automate customer interactions and deliver real-time insights.

• Supports voice, chat, email, and social media channels.
  
  
• Real-time behavioral analysis and suggestions.
  
  
• Scalable across industries and company sizes.
  
  

Best for teams that need robust omnichannel coverage and deep AI-driven engagement.

10. ConnexAI

ConnexAI is a SaaS platform that blends voice calls, CRM data, and lead intelligence into a unified, actionable interface. It offers real-time transcription, lead scoring, and insight extraction from live calls.

• Built for sales and support teams.
  
  
• Integrates with WhatsApp and email.
  
  
• Simple, user-friendly design with actionable features.
  
  

An emerging player well-suited for teams seeking straightforward, data-driven AI tools.

How Artificial Intelligence Is Transforming Call Centers

The incorporation of artificial intelligence (AI) into call centers and CRM systems is completely changing how companies communicate with their customers.

It's no longer just about answering calls, but about managing conversations with intelligence, context, and efficiency.

Thanks to AI, tasks like logging interactions, identifying opportunities, or scheduling follow-ups can be fully automated.

This not only saves time, but allows teams to focus on what truly adds value: solving needs and closing sales.

Until recently, most companies worked with separate channels: email on one side, calls on another, and WhatsApp or chats scattered without any connection.

This fragmentation hinders productivity and results in an incomplete view of the customer.

This is where artificial intelligence applied to communication begins to make a difference.

It unifies all channels into a single workflow, and enables useful information to be extracted from each conversation, even in real time.

What Is an Artificial Intelligence Call?

An artificial intelligence call is a phone interaction in which AI actively participates to improve efficiency and service quality.

It doesn't just listen: it understands, acts, and learns from context to assist both the agent and the customer.

These calls can include functionalities like intelligent voice assistants, which offer automatic responses to frequently asked questions or gather data before transferring the call to a human agent.

They can also include automatic call dialer, sending each call to the appropriate department or person based on the customer's history and needs.

Additionally, AI-powered calls enable intelligent follow-ups.

For example, after a conversation, the system can send a summary, suggest next steps, generate an email, or even trigger reminders to avoid missed opportunities.

The Power of Omnichannel Communication

Although the phone call remains an important channel, true efficiency comes when all channels are connected.

That's exactly what an omnichannel solution allows: receiving a message on WhatsApp, continuing the interaction via call, and finishing by email, all from a single system.

This approach not only improves the customer experience, but enables teams to work with more context and less effort.

There's no need to search emails, take manual notes, or remember what was said in the last call: everything is recorded, accessible, and analyzed.

How Artificial Intelligence Improves Call Center Operations

Artificial intelligence is no longer a promise, but a key tool within contact centers. Its impact is reflected in more agile operations, better-informed decisions, and improved customer service.

In a context where interactions used to happen through separate channels with little automation, it is now possible to connect voice, chat, WhatsApp, email, and more in a single intelligent workflow.

This omnichannel approach not only improves the customer experience, but also simplifies the daily work of teams.

Let’s look at how AI makes this possible during key moments of operations.

Natural Language Processing to Understand Customer Intent

Natural Language Processing (NLP) enables support systems to understand human language with nuance and context.

This means they no longer just detect keywords, but actually understand what the customer wants.

Thanks to NLP, a call can be analyzed in real time to detect intents such as “check balance,” “file a complaint,” or “cancel a service,” and trigger automated responses or alert the agent with the best possible reply.

This reduces wait times, avoids unnecessary transfers, and improves first-contact resolution.

Real-Time Agent Assistance and Call Transcription

During a call, AI can offer real-time assistance, suggesting answers, relevant data, or even help center articles to resolve incidents.

This frees the agent from having to search for information across multiple screens while speaking.

In addition, calls are automatically transcribed, generating summaries that can be stored in the CRM without the user needing to type anything.

This not only saves time, but also improves data quality and reduces human error.

Voice Recognition for Faster Authentication

One of the most common bottlenecks in call centers is identity verification. With voice recognition technology, the system can automatically and securely identify the customer in seconds.

This eliminates the need to repeat information such as account number or ID in each interaction. The result: less friction for the customer and more time spent solving actual needs.

This type of authentication can be applied to calls as well as WhatsApp or voice bot interactions, ensuring consistency across all channels.

AI-Powered Routing Based on CRM Data and History

AI also transforms how calls and messages are routed. Instead of assigning agents randomly or based on availability, intelligent systems can analyze the customer’s history, CRM profile, and recent interactions.

This allows each case to be directed to the most suitable agent, whether due to expertise, language, prior history, or even their performance with similar cases.

The result is faster, more personalized service, with a higher resolution rate on the first call.

When using a solution that integrates all channels, like Harmonix, this routing becomes even more effective.

The platform captures data from WhatsApp, calls, email, and video calls, and combines it with the CRM to make more accurate decisions in real time.

More Productivity Without Changing Systems

Although Harmonix is not a call or authentication software itself, it installs on top of any existing CRM and allows all communication channels to be connected in a single workspace.

This means agents do not have to learn a new system or change platforms: they simply work more productively and quickly from their usual environment, with AI supporting them at every step.

In summary, artificial intelligence improves call center operations by automating tasks, better understanding customers, and connecting the dots between channels.

Call centers and AI: A Powerful Duo for Customer Communication

The combination of CRM systems and artificial intelligence is redefining how companies manage communication with their customers.

This alliance not only improves operational efficiency, but transforms the way relationships are built throughout the business cycle.

For years, teams have had to manually log data from every interaction and manage follow-ups using various tools. Now, with AI, it’s possible to automate processes, anticipate needs, and provide much more personalized service.

When these advances are integrated into an omnichannel platform, the impact is even greater. Calls, emails, WhatsApp, and other channels become a single, rich, precise, and accessible source of information from the CRM.

Automatic Call Detail Logging in call center Systems

One of the major bottlenecks in commercial productivity is the time lost logging information after each call. Often, data is forgotten or entered incompletely.

Thanks to AI, this step can be done automatically, transcribing the conversation, identifying key points, and logging them directly into the CRM. This ensures full traceability of every interaction with no extra effort from the user.

This is key to improve sales prospecting.

This functionality not only saves time, but also improves data quality, providing a much more solid foundation for future decisions.

Personalized Responses Based on Customer Data

The integration of AI and CRM enables agents to access full customer context in real time: interaction history, products purchased, previous issues, or relevant personal details.

With this information, systems can suggest tailored responses, improve message tone, and offer more relevant solutions.

This enhances the customer experience and reduces resolution times.

It’s no longer about treating everyone the same, but adapting each response to the specific moment and need.

Predictive Information Based on Past Interactions

One of AI’s greatest contributions is its ability to detect patterns in customer behavior.

By analyzing past interactions, it can anticipate future needs or flag risks like a possible churn.

This allows proactive alerts or suggested actions to be triggered before a problem arises.

It is also useful to prioritize leads with higher conversion likelihood or detect new commercial opportunities.

AI transforms CRM into a tool that is not only informative, but also strategic and predictive.

Triggering Follow-Up Actions Directly from Calls

After a call, it’s common to write a summary, create a task, schedule a reminder, or send a follow-up email. Doing all this manually takes time and can lead to missed steps.

With an intelligent solution, many of these actions can be triggered automatically or with assistance directly from the same call.

For example, after detecting a request, the system can generate a personalized email, assign a task, and update the contact’s status.

This improves response speed and prevents opportunities from being lost due to lack of follow-up.

The Role of Harmonix in This New Model

Although Harmonix is not a CRM, it installs directly on any existing CRM, like Salesforce, Dynamics, or proprietary systems. This makes it extremely easy to adopt, with no need for complex projects or habit changes.

Thanks to its omnichannel approach, Harmonix allows calls, WhatsApp, email, and other channels to be centralized in a single environment, and applies artificial intelligence to automate processes and extract valuable insights.

This translates into more productive and faster users, who work with better information and less effort.

Additionally, by automatically logging all activity and generating intelligent follow-up actions, Harmonix turns the CRM into a truly proactive and customer-focused tool.

In short, the combination of CRM and AI is no longer a future option, but a competitive advantage for today.

And with solutions like Harmonix, that transformation is more accessible and effective than ever.

5 Benefits of Using AI in Call Centers and CRM

The integration of artificial intelligence in contact centers and CRM systems not only streamlines processes, it also completely transforms the customer experience and the way teams work.

Below, we highlight five key benefits that demonstrate how AI can make a difference.

1. Faster Resolutions and Reduced Wait Time

Thanks to AI, inquiries can be automatically classified and routed to the most suitable agent according to the customer's profile or issue type.

This allows for faster case resolution and avoids unnecessary waits.

Additionally, AI can suggest responses in real time and provide key data during the call, significantly improving first-contact resolution.

2. Greater Agent Productivity and Less Manual Data Entry

One of the biggest benefits for teams is that they no longer need to manually log each call, email, or message.

AI takes care of transcribing, summarizing, and automatically updating the CRM.

This frees agents from repetitive tasks, allowing them to spend more time solving cases or generating new opportunities. The result: more productive and faster users.

3. 24/7 Service Through Voice Bots

AI-powered virtual assistants make it possible to offer continuous service, even outside business hours.

These bots can handle calls, answer frequent questions, or redirect the customer when necessary.

Moreover, by integrating with systems like the CRM, they can personalize responses and maintain consistency in every interaction. This not only improves service, it also optimizes internal resources.

4. Centralized Data from All Channels (Calls, WhatsApp, Email, LinkedIn)

Traditionally, companies have worked with fragmented communication channels. Each tool functioned in isolation, making it difficult to get a full view of the customer.

AI, combined with an omnichannel infrastructure, enables the gathering of all information from calls, emails, WhatsApp, or even LinkedIn into a single location.

This integration supports consistent communication, without losing context.

5. Better Sales and Support Decisions Thanks to AI-Generated Insights

AI doesn't just organize data, it also interprets it. By analyzing each interaction, it identifies patterns, trends, and opportunities that previously went unnoticed.

This allows for strategic decisions based on facts, not intuition.

Sales and support leaders can detect bottlenecks, better understand customer needs, and adjust their strategy based on real data.

3 Common Concerns and How to Address Them

The integration of artificial intelligence in call centers and CRM brings significant progress, but it also raises valid concerns.

Many companies wonder how to balance automation and personalization, or how to protect customer data without losing efficiency.

Addressing these concerns is key to achieving a successful, trustworthy implementation that aligns with each organization’s values.

1. Balancing Automation with Human Interaction

One of the most common fears is that bots will replace human interaction, affecting service quality.

However, AI is not meant to replace the agent, but to free them from repetitive tasks so they can focus on what matters: listening, empathizing, and resolving issues.

The key lies in applying AI to processes like automatic call logging, request classification, or follow-up emails, while leaving more complex conversations to people.

This achieves a hybrid model that combines the best of technology with the value of human closeness.

2. Ensuring Accurate Intent Detection

For an AI system to add value, it must correctly understand what the customer needs. This is where natural language processing (NLP) plays a crucial role, allowing it to interpret phrases with nuances, errors, or ambiguities.

Today, AI engines can detect intent with very high accuracy, especially when trained on real business data.

This ensures that automation is helpful and does not create frustration.

Moreover, by being connected to the CRM, AI has historical customer context, which further improves the accuracy of its responses and decisions.

3. Data Privacy, Compliance, and GDPR

Another frequent concern is privacy. Where is the data stored? Who has access to it? Is it GDPR compliant?

Modern AI solutions in call centers operate under strict security and compliance standards. They incorporate features like anonymization, access traceability, and end-to-end encryption, ensuring proper data protection.

In European environments, it is essential that tools are aligned with the GDPR, something that most enterprise-grade platforms already offer as standard.

AI is not at odds with privacy, as long as it is managed responsibly and transparently.

Real Use Cases in Modern Call Centers

More and more organizations are leveraging AI to transform their operations. From financial institutions to insurance companies or B2B services, the impact is seen in greater efficiency, fewer errors, and a better customer experience.

For example, in the insurance sector, agents can receive document photos via WhatsApp, validate data by voice, and have everything automatically logged in the CRM without switching screens.

This is possible thanks to unified omnichannel management.

Or in technical support environments, where a voice assistant guides the customer through the first steps, identifies the issue, and redirects the call to the appropriate team, reducing wait times and improving service levels.

How Voice Data Improves Follow-Ups and Customer Experience

Voice conversations contain a volume of information that is difficult to manually capture: emotions, common concerns, signs of intent, or even hidden business opportunities.

With AI, each call can be transcribed, summarized, and analyzed to detect patterns or improvement points.

This not only enriches the CRM, it also enables the generation of tasks, follow-up content, or automated alerts.

Additionally, when these capabilities are connected to other channels, like email, WhatsApp, or LinkedIn, the follow-up becomes coherent and proactive, enhancing customer perception and increasing the conversion rate.

How Harmonix AI Connects the Dots

In environments where information is scattered across calls, emails, WhatsApp, or LinkedIn, making clear decisions becomes complex.

This is where Harmonix AI delivers its greatest value: it unifies, interprets, and transforms data from multiple channels into practical knowledge for commercial and customer service teams.

Provides Unified Information Across All Communication Channels

Many companies still operate with disconnected tools. The phone is used in one way, email in another, and WhatsApp is managed from a personal or external device.

This fragments information and complicates follow-up.

Harmonix breaks that pattern. It centralizes calls, emails, WhatsApp, LinkedIn, and video calls in a single environment, directly within the CRM.

This way, each conversation is recorded, contextualized, and available to the entire team, without needing to switch tools or copy information from one place to another.

This omnichannel approach allows viewing the complete history of each customer, regardless of where the conversation started.

Everything is connected, everything has context.

AI-Powered Call Summaries, Lead Scoring, and CRM Integration

One of Harmonix’s most powerful features is its ability to generate automatic summaries of calls, emails, and chats, stored directly in the CRM.

This eliminates the need to write manual notes after each interaction.

Additionally, Harmonix analyzes the contents of conversations and applies automatic scores to leads and opportunities, based on criteria such as level of interest, urgency, or match with the ideal customer profile.

This helps prioritize more effectively and focus efforts where there’s the greatest chance of conversion.

And all of this happens without leaving the CRM.

Harmonix does not replace your current system, it amplifies it with intelligence and automation, ensuring data is always up to date and ready to act on.

Helps Teams Act Faster, with Full Context and No Manual Input

One of the biggest challenges for sales and customer service teams is lack of time. Between meetings, calls, and administrative tasks, it’s hard to find space to properly analyze each case.

With Harmonix, AI automatically suggests next steps, personalized content, and follow-up tasks, based on what was discussed in the last interaction.

This enables quick reaction and the ability to maintain relevant conversations, without having to search for information across tabs.

Additionally, users do not waste time manually updating CRM fields: information is filled in automatically, based on what was said, sent, or received through any channel.

As a result, the team is more productive and works with greater precision.

Much More Than Automation: Practical Intelligence for Everyday Use

Harmonix doesn’t just automate, it interprets. Thanks to its AI, it turns daily interactions into actionable insights: from detecting recurring objections to identifying which team members best follow the sales playbook.

All this information leads to continuous improvement.

Managers can make informed decisions, salespeople can adjust their pitch based on the customer, and the company can respond faster to market changes.

In short, Harmonix connects the dots between channels, teams, and data.

It does so in a practical way, without friction and with tangible results: more speed, more focus, and more value in every conversation.

Frequently Asked Questions (FAQs)

Below, we answer some of the most common questions about artificial intelligence calls and their application in contact centers and CRM systems.

These answers are designed to help you better understand this technology and how it can benefit your company.

What Is an Artificial Intelligence Call?

An artificial intelligence call is a phone interaction where AI assists the agent, automates tasks, or resolves requests.

It can include functions such as virtual assistants, automatic transcription, or real-time intent analysis.

What Are the Advantages of Using AI in Calls Compared to Traditional Management?

With AI, calls are processed faster, automatically logged, and provide more context for each interaction.

This improves team productivity and enables more personalized attention, especially when combined with a well-integrated CRM.

Can Artificial Intelligence Be Used in Calls Without Changing My CRM?

Yes. Tools like Harmonix install on top of any existing CRM, without needing to replace it.

This allows you to leverage your current infrastructure and add intelligence and automation without disrupting workflow.

How Does AI Improve Customer Service in Call Centers?

AI helps reduce wait times, route the customer to the right agent, generate more accurate responses, and automate post-call tasks such as sending emails or creating tasks.

All of this improves team efficiency and customer experience.

Is It Possible to Integrate WhatsApp, Calls, and Email into a Single Platform?

Yes. Omnichannel communication is one of the keys to the new communication model.

Today there are solutions that allow you to unify all channels, such as WhatsApp, calls, email, and LinkedIn, into a single environment connected to the CRM, with full traceability and context.

Does Artificial Intelligence Replace the Human Agent?

No. The goal of AI is not to replace people, but to assist them and free them from repetitive tasks.

This way, they can focus on those conversations where human value is irreplaceable: negotiation, empathy, or solving complex cases.

How Does Harmonix AI Help in Customer Calls?

Harmonix allows for automatic logging of every interaction, call summarization, suggesting next steps, and extracting key information.

This makes users more productive and faster, while improving data quality in the CRM.

Why Is It Important to Have All Channels in One Place?

When conversations are fragmented, context is lost.

Having all channels centralized enables more consistent responses, better case tracking, and the ability to make strategic decisions based on complete, real-time data.

Is Integrating AI with the call center Difficult?

Not necessarily. Solutions like Harmonix do not require replacing the CRM or making major developments.

By installing on top of the current system, adoption is fast, practical, and frictionless for teams.

Does AI Comply with Privacy Regulations Like GDPR?

Yes, as long as you're working with responsible platforms.

Most enterprise AI solutions implement security mechanisms, anonymization, and GDPR compliance, enabling you to work confidently and within the current legal framework.